Dear Facebook*I have purchased an item **.** from your site which was advertisement on...

GetHuman2597428's Report a Problem issue with Facebook from March 2019

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The issue in GetHuman2597428's own words
Dear Facebook*I have purchased an item **.** from your site which was advertisement on Facebook but the was showing on your site was not the same advertisement I'm trying to return the item but there telling me they will refund *.* dollar which there was ** days to return I contacted the email on the there site was not able to get through. **I paid **.** I need full refund why you keep saying that *.* dollar where you coming with with that amount this is what I purchased but what I got it not a glass cover.****** New Magnetic Adsorption Glass Cover Case for Samsung Galaxy*iPhone * **S* Plus * BLUE*$**.****n Mon, Mar **, ****, *:** AM GearDate ******@***.com* wrote:*Hi there**If you are not happy with the case, we can offer you *.* dollars partial refund. Thank you **On Fri, Mar **, **** at *:** PM Idris muhammet ******@***.com* wrote:*What I saw on the Facebook it shows it has the glass cover that what I ordered I will take it to Facebook for wrong advertisement.**On Fri, Mar **, ****, *:** AM Idris muhammet ******@***.com* wrote:*The day I received it I've been trying to return the case but I was not able to get in touch with anyone I need the full refund or the case with glass cover. I have all email trying to send it back but I was not getting any response.**On Fri, Mar **, ****, *:** AM GearDate ******@***.com* wrote:*Hi there**The version you purchased does not have the glass on. If you are not happy with the case, we can offer you *.* dollars partial refund. Please let us know. Thank you**On Wed, Mar **, **** at **:** AM Idris muhammet ******@***.com* wrote:*This item dose not have glass screen it shows on Facebook ad it has the Glass screen.**On Mon, Mar **, ****, *:** AM GearDate ******@***.com* wrote:*Hi there**Can you please send us pictures of what you have received and your order number please? Thank you **On Thu, Mar **, **** at *:** PM Idris muhammet ******@***.com* wrote:*To whom it may concern*I have purchased one the magnetic case for my Galaxy S* plus it shows the cover has the glass in the commercial or advertisements on Facebook but when I ordered the case it came in without the glass cover so I would like to send it back for the right one. Thanks I have been trying since the product arrived but I'm not getting any response please help.

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Facebook

Report a Problem issue
Reported by GetHuman2597428
Mar 26th, 2019 - 2 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 403531 others
0 customers following this

Timeline

GetHuman2597428 started working on this issue
Mar 26th, 2019 4:09pm