*st issue....Last night, Facebook asked me for a picture to recognize me,I sent a pictu...

GetHuman-bminnit's customer service issue with Facebook from March 2019

17 views
 | 
403296 similar
 | 
0 following
Help with my Facebook issue
First: share to improve GetHuman-bminnit's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-bminnit's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-bminnit will want to follow the link below to head to their help center. We will check on GetHuman-bminnit later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-bminnit may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-bminnit's own words
*st issue....Last night, Facebook asked me for a picture to recognize me,I sent a picture of myself and now, I'm blocked out... on Facebook & Facebook Messenger what do I do?... & how long is it going to be before I can access my account?!! .. my account (*****@***.com) is in Jennifer Pearson, from Ellerbe,NC. **nd issue,plus, my friends cellphone was stolen, and someone else is using his phone and his facebook account, he changed his email, but he still can't acces his account...what does he need to do?!!..his name is Tiger Stanback. I've took a picture of this so I could wait for a response from somebody within the company.
GetHuman-bminnit did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-bminnit fixed the problem
We are waiting for GetHuman-bminnit to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-bminnit fixes it.
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman-bminnit
Mar 26th, 2019 - 23d ago
I have an issue with Facebook too
Not resolved
Seen by 17 customers so far
Similar issue to 403296 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-bminnit started working on this issue
Mar 26th 3:00pm