My dad (he's ** and new to facebook) recently had his *Facebook account cloned. Somehow...

GetHuman2596493's Recover Account issue with Facebook from March 2019

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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman2596493's own words
My dad (he's ** and new to facebook) recently had his *Facebook account cloned. Somehow his account was closed and not the cloned account. I reported the cloned account and they're now both gone. He would like his account back. He isn't very tech savvy. Just a few months ago, he got his very first smart phone. That's why I'm trying to help with this. He doesn't know or understand what to do in this situation.
GetHuman2596493 did not yet indicate what Facebook should do to make this right.
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Facebook

Recover Account issue
Reported by GetHuman2596493
Mar 26th, 2019 - a mon ago
I have an issue with Facebook too
Not resolved
Seen by 1 customer so far
Similar issue to 403159 others
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GetHuman2596493 started working on this issue
Mar 26th 2:21pm