We are having trouble with someone who is pretending to be my company - they are messag...

GetHuman2596348's Hacked or Disabled Accounts issue with Facebook from March 2019

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Help with my Facebook issue
First: share to improve GetHuman2596348's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman2596348's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2596348 will want to follow the link below to head to their help center. We will check on GetHuman2596348 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman2596348 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman2596348's own words
We are having trouble with someone who is pretending to be my company - they are messaging my customers, requesting financial information, stealing our and our competitors photos and pretending they are selling the items (which they don't have) - they are impersonating and using our companies name. This fake account is damaging our reputation, and bothering our customers. We - as many others - have reported this page for fraud ect. yet he is still operating!
GetHuman2596348 did not yet indicate what Facebook should do to make this right.
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Facebook

Hacked or Disabled Accounts issue
Reported by GetHuman2596348
Mar 26th, 2019 - a mon ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 403093 others
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Timeline
GetHuman2596348 started working on this issue
Mar 26th 2:02pm