Emailing for two close heart broken friends. My two best friends mother passed away a f...

GetHuman2595387's Hacked or Disabled Accounts issue with Facebook from March 2019

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Help with my Facebook issue
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Strength in numbers! Companies respond better when others are watching.
GetHuman2595387's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2595387 will want to follow the link below to head to their help center. We will check on GetHuman2595387 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman2595387 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman2595387's own words
Emailing for two close heart broken friends. My two best friends mother passed away a few years ago and they used her Facebook as a comfort looking st photos and statues she had posted someone hacked into the account tagging and reposting some selling thing. One of the girls private messaged the account asking them*To kindly get off there mother’s favebook she was then blocked and the Facebook has now been deactivated please help with some useful*Information how to get this account back for the girls please !!! Kind regards sophie
GetHuman2595387 did not yet indicate what Facebook should do to make this right.
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Facebook

Hacked or Disabled Accounts issue
Reported by GetHuman2595387
Mar 26th, 2019 - a mon ago
I have an issue with Facebook too
Not resolved
Seen by 1 customer so far
Similar issue to 402582 others
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Timeline
GetHuman2595387 started working on this issue
Mar 26th 10:43am