I was sending a video promoting a function we are hosting. When the system thought my a...

GetHuman-amandakn's customer service issue with Facebook from March 2019

402306 similar
0 following
Help with my Facebook issue
First: share to improve GetHuman-amandakn's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-amandakn's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-amandakn will want to follow the link below to head to their help center. We will check on GetHuman-amandakn later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-amandakn may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-amandakn's own words
I was sending a video promoting a function we are hosting. When the system thought my account was being hacked. It asked for my login details which I provided then asked for a photo. But I'm still logged out. The email address on my fb account is my old email at a long previous employer. Please could you assist in getting my fb account back on line. Thanks. Amanda Knoester *** *** **** or email *****@***.com
GetHuman-amandakn did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-amandakn fixed the problem
We are waiting for GetHuman-amandakn to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-amandakn fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-amandakn
Mar 26th, 2019 - a mon ago
I have an issue with Facebook too
Not resolved
Seen by 3 customers so far
Similar issue to 402306 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-amandakn started working on this issue
Mar 26th 7:58am