My phone was stolen early Saturday morning. Once I got home I suspended my phone numbe...

GetHuman-charlasa's Recover Account issue with Facebook from March 2019

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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-charlasa's own words
My phone was stolen early Saturday morning. Once I got home I suspended my phone number and changed my password on Facebook using my laptop. Now my replacement phone has arrived and I can't get back into my Facebook or messenger. I believe I changed it to where * authenticators are needed to log on. I am not receiving the second code which it is saying the code is being sent to my phone but I am not receiving anything. I receive the *st code through email but I am not receiving the *nd code. I hope the person that stole my phone has not hacked my Facebook and messenger. I have their phone number if needed.
GetHuman-charlasa did not yet indicate what Facebook should do to make this right.
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Facebook

Recover Account issue
Reported by GetHuman-charlasa
Mar 26th, 2019 - a mon ago
I have an issue with Facebook too
Not resolved
Seen by 5 customers so far
Similar issue to 402041 others
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Timeline
GetHuman-charlasa started working on this issue
Mar 26th 5:34am
GetHuman-charlasa shared this issue with friends on Facebook
Mar 26th 5:35am