You LOCKED me out of my account. I am old and don't know about computers. I don't kn...

GetHuman2594069's customer service issue with Facebook from March 2019

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The issue in GetHuman2594069's own words
You LOCKED me out of my account. I am old and don't know about computers. I don't know what sms means. I don't care if my account has been hacked which it hasn't. I have more than one phone, in fact I have multiple phones. I can't remember passwords.i don't want a new password. My password is facebookfriend** and I want to keep it. I have another account that is facebookfriends**. Maybe that's the confusion. Please leave my password alone. What is an SMS and where do I find it??? I have a bunch of accounts and can't remember any of them. So you see my problem. I have a Verizon account, and a gmail account. And an aol. The only one I remember the account password is the Verizon email. I can't remember the rest and don't care one bit!!! I don't want any passwords to remember!!! Please leave my password that I do remember alone!!!!!
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Facebook

Customer service issue
Reported by GetHuman2594069
Mar 26th, 2019 - 25d ago
I have an issue with Facebook too
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Seen by 3 customers so far
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GetHuman2594069 started working on this issue
Mar 26th 2:38am