Facebook Customer Service Issues

Archive 487

The following are issues that customers reported to GetHuman about Facebook customer service, archive #487. It includes a selection of 20 issue(s) reported March 25, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
My account has been showing logins from various locations within the United States, even though I have disabled it and have not been active. It seems my main account was hacked, as I did not share my password with anyone. Now, I cannot access it because the email associated with it has been altered slightly with a zero added to the Gmail part. I am unable to recover the password and need access to retrieve important pictures and memories stored there. Could you please reach out to me via email or phone as this is a critical matter? Thank you for your assistance.
Reported by GetHuman-jnjbellv on понедельник, 25 марта 2019 г., 22:12
My account Dee Lee has been compromised, and the hacker changed the password, phone number, and email associated with it. The new email added is [redacted], which is unfamiliar to me. The original email used to be [redacted] before I switched it to [redacted] The current phone number linked to the account is [redacted]-[redacted], but the correct one should be [redacted]. It's important for me to recover my account promptly. I've had this account for years and it contains precious pictures of my kids that I can't afford to lose. The hacker is using my account for scams, and I need your assistance to regain access. Please contact me at [redacted] or [redacted]. Thank you.
Reported by GetHuman-deedecke on понедельник, 25 марта 2019 г., 22:18
I recently deleted multiple Facebook accounts to start fresh. I followed the deletion procedures and was told it would be done by the first week of this month. However, I tried to create a new account today and discovered that my old accounts, Elena J. and Nengi J., still exist but I cannot access them. I want all three accounts permanently deleted as they contain my personal details and photos that I don't want others to see. The accounts are linked to different email addresses: [redacted] (one I remember) and [redacted] (two I forgot). Can you please assist me in resolving this issue so my friends can easily find me on Facebook? Thank you for your help.
Reported by GetHuman-jumbo_el on понедельник, 25 марта 2019 г., 22:29
I'm having trouble accessing my Facebook account with the name Billy Healey. Another account with the same name was created by Facebook, and I'm locked out of my original one. I no longer have access to the email linked to my account and can't remember the password. I followed the steps to recover my account and sent my ID for verification. Facebook confirmed my identity via email and sent a link to reset my password. However, when I tried to reset my password, Facebook stated that I've entered "too many codes." I urgently need to regain access to my account but am unsure how to proceed. Can Facebook unlock my account to allow me to reset my password, considering they've already confirmed my identity through the ID submission?
Reported by GetHuman2591799 on понедельник, 25 марта 2019 г., 23:08
URGENT NOTICE: Dear Community, I am reaching out about a troubling issue regarding a fraudulent Facebook page named Grants and Opportunities, associated with Naomi Bliss. I was duped into sharing my personal details like my driver's license and Facebook account information under the guise of a verification procedure. This page is deceiving individuals into sending money for supposed grants. They have taken over my Facebook account, changed the login credentials, and are now reaching out to my contacts posing as me, promoting these false grants. There is a significant risk of fraud as my friends may unknowingly send money. I urgently request assistance in securing my accounts and resetting my password to prevent further harm. My own daughter was almost targeted by this scheme when a friend, Jacob Bockus, tried to persuade her to apply for these bogus grants. She recognized it as a scam, and upon voicing her suspicions, she was promptly blocked. Any support is greatly appreciated to address this concerning situation. Feel free to reach out to me through my daughter's email at [redacted] Thank you, Ana F.
Reported by GetHuman-sarahfas on понедельник, 25 марта 2019 г., 23:20
I recently encountered an issue with my Facebook account while trying to send a message to a friend. After the message went through, an attempt to send a smiling face failed due to not updating to the new lite version of Facebook. Subsequently, I was logged out, asked for photo identification, and then locked out of my account. This has happened three times in the past three years, and I'm reluctant to create a new account. As I'm currently in Vietnam and rely on Facebook to stay in touch with family and friends, I value consistency and reliability in service. I'm unsure if my phone is compromised or if my identity has been stolen. When asked for photo ID, I felt uneasy and sent a picture of the Hunchback of Notre Dame. I would appreciate access to both of my accounts under the same name. Regards, A.K.
Reported by GetHuman2593624 on вторник, 26 марта 2019 г., 0:44
My name is Thomas Effler. My Facebook account email is [redacted] I’m uncertain about what happened, but I suspect that my profile was flagged due to possibly running too many ads. I was prompted to input numbers texted to my phone, followed by being informed that I couldn’t post until April 8th. Shortly after, it required me to upload a picture. Now, my account is locked out until they review the image. I’ve had over 30 customers report me to PayPal as they believe I accepted their orders and then closed my account. I am unable to contact them via messenger to clarify the situation. If I made an error, kindly point it out so I can rectify it. I have numerous customers awaiting orders, and without access to messenger, I can't obtain their details. I feel stuck and concerned, as being reported falsely reflects poorly on me. I seek assistance in unlocking my profile and understanding my mistake.
Reported by GetHuman-cocds on вторник, 26 марта 2019 г., 1:00
I need assistance restoring access to my Instagram account. Despite my efforts through the Instagram help center, I have been unsuccessful in regaining entry. Each time I attempt to utilize the "forgot password" feature to reset my password, I receive a broken link message. This message directs me to return to Instagram due to the broken link. I am reaching out for help as I value my content and followers on the account. I am willing to provide any verification necessary to confirm my identity. Any assistance offered would be greatly appreciated.
Reported by GetHuman-yeezyvau on вторник, 26 марта 2019 г., 1:16
I got logged out of my account after a session timeout. When I tried to log in again, it displayed incorrect password. Since I can't access the associated email, I followed the steps to recover my account. I submitted pictures of my ID, front and back, and provided a new email for communication. After that, I got an email to reset the password, but it mentioned needing a code and the subject was in Arabic. I suspect the hacker changed the language settings. The email has a link to change the password, but each time I click it, the code provided is said to be expired, even though I haven't entered anything yet. I think the code is being sent to the old email I can't access.
Reported by GetHuman-moolabri on вторник, 26 марта 2019 г., 1:20
Dear Sir/Ma'am, We kindly request the deactivation or blocking of our Avida Dialysis Phils. Makati Facebook account and page as we are unable to access them and suspect potential hacking. We can provide the necessary emails and passwords as proof of ownership. Concerned about the possible misuse of our account for unauthorized content and malicious purposes, we appreciate your prompt assistance in addressing this matter. Thank you for your cooperation. Sincerely, Doll J. Admin Staff
Reported by GetHuman-avidadia on вторник, 26 марта 2019 г., 1:39
I am experiencing difficulties using Messenger. Initially, I created an account on my Android phone and later connected it to my iPad to have the same information on both devices. Since I do not have a Facebook account, I attempted to create a new Messenger account. During the setup, I was asked if I recognized a certain contact, and I selected "no" as it wasn't me. Subsequently, all my chat history disappeared. On my iPad, the chat information is present but inaccessible. It prompted me to verify my phone number, and after entering a new code, I was temporarily blocked for supposedly misusing the feature by progressing too quickly. I am concerned about losing my chat data and unsure if Messenger can back it up without a Facebook login. I am eager to resolve this issue promptly as I urgently need to use Messenger across both devices.
Reported by GetHuman-jkpang on вторник, 26 марта 2019 г., 2:28
I am concerned about the restriction of conservative beliefs on social media platforms. It appears that posts from conservative figures like Liz Wheeler and Sarah Sanders are not reaching a wider audience. I believe there is a bias in favor of liberal views, with important news stories being suppressed. As a patriot, I aim to share verified information, but only a select few with similar views get to see it. This feels like a violation of my rights to freedom of speech. I urge for a fair sharing of information so that all Americans can be informed about both sides of the political spectrum. We must not shy away from discussing important issues like violence against Christians and the unborn. Let's strive for a more balanced and inclusive conversation on these platforms. Warm regards, T. Neas
Reported by GetHuman-addienan on вторник, 26 марта 2019 г., 2:37
I have been locked out of my account. I am not very familiar with computers and do not understand what SMS means. I am not concerned about my account being hacked. I have more than one phone, actually multiple phones. I struggle to remember passwords and do not wish to create a new one. My current password is "facebookfriend17" and I prefer to keep it that way. There is also an account under "facebookfriends17," which might be causing confusion. Please refrain from changing my password. Could you kindly explain what an SMS is and where to locate it? I have multiple accounts and difficulty remembering any of them. Among them are Verizon, Gmail, and AOL. I only recall the password for my Verizon email account. I do not want to have to remember any more passwords. Kindly maintain my current password that I can recall. Thank you.
Reported by GetHuman2594069 on вторник, 26 марта 2019 г., 2:38
My account has been disabled. I had purchased replica rings in bulk and was selling them on the marketplace. Seeing other similar listings on the marketplace made me believe it was acceptable as long as buyers were informed. When asked about availability or authenticity, I responded truthfully and priced my items accordingly. I did not have any intentions to deceive buyers and now understand the seriousness of using the marketplace on Facebook. I assure you this will not happen again. I kindly request the reinstatement of my account when you deem it appropriate. I have been using Facebook for over 15 years without any prior issues and rely on it to stay connected with family and friends. I value my account and sincerely do not wish to lose it over this matter. Your understanding is much appreciated. Please advise on the next steps. Thank you for your consideration. Sincerely, Chloe Webb
Reported by GetHuman2594078 on вторник, 26 марта 2019 г., 2:40
I've had a Facebook account for several years. About a year ago, I deleted my old account. Recently, I tried to create a new account and a business page. While setting it up, Facebook disabled my account. I tried using a different email, but the account was disabled again. I've appealed twice, sending pictures of my ID and myself, but I haven't received a response in over three weeks. I'm an artist with a large customer base, and I want to sell my products on Facebook, but I can't without my account. My email addresses linked to the account are [redacted] and [redacted]
Reported by GetHuman-jdbills on вторник, 26 марта 2019 г., 3:13
I recently faced threats from a former employee demanding more money than owed upon leaving. She threatened to mobilize people to leave negative reviews if I refused. Despite not complying, I have received 7 1-star reviews in the past 24 hours, with more expected. I managed to remove 2 through flagging but the other 5 persist. Unsure how to address this, I aim to halt these reviews until resolved. It feels like a blackmail attempt, and I won't give in to extortion. Seeking advice on how to handle the situation better.
Reported by GetHuman2594251 on вторник, 26 марта 2019 г., 3:31
I have been struggling to access my Facebook account for over a year. I forgot the password and have attempted to reset it multiple times by requesting the 6-digit code from Facebook. Unfortunately, I no longer have access to the old email linked to my account, making my phone number the only option to regain access. Despite this, I am still unable to receive the 6-digit code. I am worried about missing important events and not knowing the status of my account, including privacy settings and photo tags. This ongoing issue has caused me significant stress. I have exhaustively tried to reach out to Facebook for assistance but have not received any help. I am hoping someone can provide me with the assistance I desperately need.
Reported by GetHuman-brendcof on вторник, 26 марта 2019 г., 4:01
There is someone on Facebook named Ric West Lyltle who is causing trouble by harassing others and trying to gain unauthorized access to their accounts. He falsely claims it's for protection but actually uses the information for malicious purposes. He has a history of harassing individuals, pretending to be an officer, and causing disturbances at businesses to receive free items. Ric has been banned from some stores, and his behavior is concerning as he may escalate to physical harm. This warning is to ensure the safety of Facebook users and businesses. It's essential to remove his accounts for public and private safety.
Reported by GetHuman2594480 on вторник, 26 марта 2019 г., 4:42
Dear Facebook Team, I am writing to address an ongoing issue. I am Vigin Varghese Kurakar and I work as the IT Administrator at MUMUSO UAE. This message is on behalf of Laura Luo. We are facing a problem where our Company Facebook Account is currently "Temporarily Locked." I have attached the necessary documents to demonstrate that we are employed at MUMUSO UAE. This account has been active for the past two years, playing a significant role in our social media strategies. Our profiles showcase our continuous engagement through activities, contests, and updates. It is crucial to reactivate our company account promptly to retain our followers and uphold our credibility with customers, avoiding any advantages for our competitors. Login Details: Email: [redacted] Password: Will provide if necessary Registered Mobile: [redacted] Please review the attached documents for verification purposes. Your urgent attention to this matter is greatly appreciated. Thank you,
Reported by GetHuman2562358 on вторник, 26 марта 2019 г., 4:59
Hello, I discovered that my personal Facebook account had been disabled. I have been using Facebook for 10 years. There were some recent violations linked to my account. However, I promptly deleted any content that went against the guidelines. I want to emphasize that I have not breached any rules using my personal account. Additionally, I have refrained from posting on any pages in the last few weeks. I am prepared to adhere to all of Facebook's standards and guidelines, including distancing myself from any pages or entities that do not comply. I would appreciate any assistance in reactivating my account. Thank you.
Reported by GetHuman-jas_w on вторник, 26 марта 2019 г., 5:05

Help me with my Facebook issue

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