I sent a reply to a freind which went thru then a smiling face which failed then I was...

GetHuman2593624's Recover Account issue with Facebook from March 2019

401531 similar
0 following
Help with my Facebook issue
First: share to improve GetHuman2593624's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman2593624's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2593624 will want to follow the link below to head to their help center. We will check on GetHuman2593624 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman2593624 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman2593624's own words
I sent a reply to a freind which went thru then a smiling face which failed then I was told it failed because I had not updated to the new lite version of Facebook then logged me out then asked for I'd a picture then it put me into lock down until further notice. This is the third time this has happened in * years I don't really want to open a new account again I am currently in Vietnam and need to keep in contact with family and freinds I need consistency in service and reliability. I don't know if my phone is infected or weather some one has stolen my ID when it asked for photo Id I became suspicious and sent a picture of the hunchback of notre dame I would like access to both accounts of the same name. With respect. Alexandros Katsimeros.
GetHuman2593624 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman2593624 fixed the problem
We are waiting for GetHuman2593624 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman2593624 fixes it.
This email address isn't valid


Recover Account issue
Reported by GetHuman2593624
Mar 26th, 2019 - a mon ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 401531 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman2593624 started working on this issue
Mar 26th 12:44am