My account name is Billy Healey. For some reason I don't understand, Facebook created a...

GetHuman2591799's customer service issue with Facebook from March 2019

8 views | 401431 similar | 0 following
Help with my Facebook issue
First: share to improve GetHuman2591799's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman2591799's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2591799 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman2591799 can let us know if they help or not.
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
Before contacting them, items GetHuman2591799 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman2591799's own words
My account name is Billy Healey. For some reason I don't understand, Facebook created another account under the same name and logged me out of my original account. I no longer have access to the email that was used for my actual account and don't know the password. I went through the process of trying to recover my account and submitted my ID to Facebook. I got an email confirming my ID and clicked the link to reset my password and get back into my account. I don't know why but Facebook won't let me reset my password because "I've tried too many codes". I really need to regain access to this account and am not sure what else I can do to get that. Can Facebook unlock my account and allow me to reset my password as you have already confirmed that the account belongs to me after I submitted my ID.

GetHuman2591799 did not yet indicate what Facebook should do to make this right.

How GetHuman2591799 fixed the problem

We are waiting for GetHuman2591799 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman2591799 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman2591799
Mar 25th, 2019 - 4 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 401431 others
0 customers following this


GetHuman2591799 started working on this issue
Mar 25th, 2019 11:08pm

Paying Your Telecom Too Much?

We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.

Talk to Us Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies