My account name is Billy Healey. For some reason I don't understand, Facebook created a...
GetHuman2591799's customer service issue with Facebook from March 2019
Help with my Facebook issue
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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman2591799's own words
My account name is Billy Healey. For some reason I don't understand, Facebook created another account under the same name and logged me out of my original account. I no longer have access to the email that was used for my actual account and don't know the password. I went through the process of trying to recover my account and submitted my ID to Facebook. I got an email confirming my ID and clicked the link to reset my password and get back into my account. I don't know why but Facebook won't let me reset my password because "I've tried too many codes". I really need to regain access to this account and am not sure what else I can do to get that. Can Facebook unlock my account and allow me to reset my password as you have already confirmed that the account belongs to me after I submitted my ID.
GetHuman2591799 did not yet indicate what Facebook should do to make this right.
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