My account name is Billy Healey. For some reason I don't understand, Facebook created a...

GetHuman2591799's customer service issue with Facebook from March 2019

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The issue in GetHuman2591799's own words
My account name is Billy Healey. For some reason I don't understand, Facebook created another account under the same name and logged me out of my original account. I no longer have access to the email that was used for my actual account and don't know the password. I went through the process of trying to recover my account and submitted my ID to Facebook. I got an email confirming my ID and clicked the link to reset my password and get back into my account. I don't know why but Facebook won't let me reset my password because "I've tried too many codes". I really need to regain access to this account and am not sure what else I can do to get that. Can Facebook unlock my account and allow me to reset my password as you have already confirmed that the account belongs to me after I submitted my ID.
GetHuman2591799 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman2591799
Mar 25th, 2019 - 24d ago
I have an issue with Facebook too
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Seen by 3 customers so far
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GetHuman2591799 started working on this issue
Mar 25th 11:08pm