My account name is Billy Healey. For some reason I don't understand, Facebook created a...
GetHuman2591799's customer service issue with Facebook from March 2019
3 views | 401431 similar | 0 following
Help with my Facebook issue
First: share to improve GetHuman2591799's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman2591799's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2591799 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman2591799 can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Facebook has better answers for you: Facebook Help Center
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
Before contacting them, items GetHuman2591799 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman2591799's own words
My account name is Billy Healey. For some reason I don't understand, Facebook created another account under the same name and logged me out of my original account. I no longer have access to the email that was used for my actual account and don't know the password. I went through the process of trying to recover my account and submitted my ID to Facebook. I got an email confirming my ID and clicked the link to reset my password and get back into my account. I don't know why but Facebook won't let me reset my password because "I've tried too many codes". I really need to regain access to this account and am not sure what else I can do to get that. Can Facebook unlock my account and allow me to reset my password as you have already confirmed that the account belongs to me after I submitted my ID.
GetHuman2591799 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman2591799 fixed the problem
We are waiting for GetHuman2591799 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.