i cannot access my account. i recieved a phishing notification from facebook saying i h...

GetHuman-eped's customer service issue with Facebook from March 2019

4 views | 400270 similar | 0 following
Help with my Facebook issue
First: share to improve GetHuman-eped's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-eped's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-eped will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-eped can let us know if they help or not.
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
Before contacting them, items GetHuman-eped may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-eped's own words
i cannot access my account. i recieved a phishing notification from facebook saying i had to change my account password. I did so. the link made me identify photos of people i had talked with recently. afterwards i changed my password. however, my computer didnt remember the password and i failed to write it down. i have sent two emails with screen shots. i cannot get into my account at all now because the email is defunct and your system wont let me through to id pictures or friends or anything else. i am locked out. furthermore, because a friend said i was still logged in, which obviously i am not, i reported to FB that my account is*has been hacked. ihave not heard anything back since..... please help me navigate this problem... the password on my old account was the same for years. if i didnt get this "phishing" notice, i wouldnt be here now. my account is named erik von mantis... email *****@***.com*You did not yet indicate what Facebook should do to make this right.

GetHuman-eped did not yet indicate what Facebook should do to make this right.

How GetHuman-eped fixed the problem

We are waiting for GetHuman-eped to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-eped fixes it.
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman-eped
Mar 25th, 2019 - 2 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 400270 others
0 customers following this

Timeline

GetHuman-eped started working on this issue
Mar 25th, 2019 10:34am

Free Moving Concierge

Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! Get a better deal on all your services in 1 call, and let us make scheduling easy for you.

Call Now: 888-959-6783Our concierge is unaffiliated and therefore able to compare deals (and schedule) across many companies