I activated * factor authentication on my facebook account a week ago. the * digit code...

GetHuman2588207's Recover Account issue with Facebook from March 2019

6 views | 400430 similar | 0 following
Help with my Facebook issue
GetHuman2588207's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2588207 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman2588207 can let us know if they help or not.
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The issue in GetHuman2588207's own words
get a * factor code to sign on to my account. ... I activated * factor authentication on my facebook account a week ago. the * digit codes they sent did not work. I followed their recovey process by uploading identification they required (my US passport photo as well as their post a photo holding a printed sign with a code they sent me) they have not responded to either request. now they tell me to sign on to my account using a PC I had used to sign on with before. I did all of theses request and still no response from facebook and still no access to my account. I am requesting facebook to reactivate my account based on the fact that I did provide them with the identification they requested or tell me why they will not reactivate the account.
this is my account
send a code that works to reactivate my account or tell me why the ones they are sending do not work
i have been on facebook since **** with no violations of their community standards
tried all processed reccomended in their help center
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Facebook

facebook account access
Recover Account issue
Reported by GetHuman2588207
Mar 25th, 2019 - 2 years ago
Fixed
Seen by 6 customers so far
Similar issue to 400430 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License

Timeline

GetHuman2588207 started working on this issue
Mar 25th, 2019 1:09pm
GetHuman2588207 indicated the issue is not fixed yet.
Mar 25th, 2019 1:12pm