I activated * factor authentication on my facebook account a week ago. the * digit code...

GetHuman2588207's Recover Account issue with Facebook from March 2019

6 views | 400430 similar | 0 following
Help with my Facebook issue
GetHuman2588207's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2588207 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman2588207 can let us know if they help or not.
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
The issue in GetHuman2588207's own words
get a * factor code to sign on to my account. ... I activated * factor authentication on my facebook account a week ago. the * digit codes they sent did not work. I followed their recovey process by uploading identification they required (my US passport photo as well as their post a photo holding a printed sign with a code they sent me) they have not responded to either request. now they tell me to sign on to my account using a PC I had used to sign on with before. I did all of theses request and still no response from facebook and still no access to my account. I am requesting facebook to reactivate my account based on the fact that I did provide them with the identification they requested or tell me why they will not reactivate the account.
this is my account
send a code that works to reactivate my account or tell me why the ones they are sending do not work
i have been on facebook since **** with no violations of their community standards
tried all processed reccomended in their help center
How GetHuman2588207 fixed the problem

We are waiting for GetHuman2588207 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman2588207 fixes it.
This email address isn't valid


facebook account access
Recover Account issue
Reported by GetHuman2588207
Mar 25th, 2019 - 2 years ago
Seen by 6 customers so far
Similar issue to 400430 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License


GetHuman2588207 started working on this issue
Mar 25th, 2019 1:09pm
GetHuman2588207 indicated the issue is not fixed yet.
Mar 25th, 2019 1:12pm