Hi, I downloaded a program for my computer yesterday which ended up hijacking my google...

GetHuman2580591's customer service issue with Facebook from March 2019

4 views | 398088 similar | 0 following
Help with my Facebook issue
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GetHuman2580591's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2580591 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman2580591 can let us know if they help or not.
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Before contacting them, items GetHuman2580591 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman2580591's own words
Hi, I downloaded a program for my computer yesterday which ended up hijacking my google web browser. A few days prior to this I had to delete my cache memory in my computer to fix a problem I had accessing my comcast e-mail. This problem was resolved however I lost the usernames and passwords to a number of accounts and programs, one of which is Facebook. I started to create a new Facebook account under Gregory Brigham and clicked on many people to be friends again. Apparently this caused some friends to be concerned about my Facebook account being hacked. Also, I received a message from Facebook indicating this. When I went to sign back in under may comcast e-mail address and new password, I must have typed in something incorrectly. My account is now disabled. Any help you can provide with this issue would be appreciated. Respectfully Greg Brigham.

GetHuman2580591 did not yet indicate what Facebook should do to make this right.

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Facebook

Customer service issue
Reported by GetHuman2580591
Mar 23rd, 2019 - 2 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 398088 others
0 customers following this

Timeline

GetHuman2580591 started working on this issue
Mar 23rd, 2019 7:33pm

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