I had someone with my name without the JR prefix and no picture contact my place of emp...

GetHuman2636924's Recover Hacked Account issue with Facebook from March 2019

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Help with my Facebook issue
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GetHuman2636924's next move: try the Facebook help center again.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2636924 will want to follow the link below to head to their help center. We will check on GetHuman2636924 later to make sure it's all set or try to help escalate.
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Before contacting them, items GetHuman2636924 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
To recover your Facebook account click https://www.facebook.com/help/contact/183000765122339 then enter your email or phone number into the space on the screen and click “Search”. You should see your profile picture show up on the right side of the next page with an option to send a code to your email on the account or the phone number on the account. Choose one, then go to your email or phone number you choose to get the code. Enter the code and click “Continue”, from there you should be prompted to create a new password. Once you create a new password you should be able to log in.
The issue in GetHuman2636924's own words
I had someone with my name without the JR prefix and no picture contact my place of employment and friends that was making threats about my kids and slandering me!! If Facebook doesn't cooperate ASAP I will sue Facebook and I will find out who made that fake post and I will sue them as well if I lose my job I will sue Facebook for my hundred-thousand-dollar a year salary as well as my insurance as well as my pension so the ball is going to be in your court tell mark that he needs to get his head out of his *** and start dealing with problems like this it's fine by me if I want to live for free and Mark wants to pay for everything for the rest of my life I have no problem with that but there's no way to contact you there's no way to call you and nobody returns calls or emails so I have no problem swing Facebook and I till my dying day will continue to do it if this is not handled today!!
GetHuman2636924 did not yet indicate what Facebook should do to make this right.
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Facebook

Recover Hacked Account issue
Reported by GetHuman2636924
Mar 30th, 2019 - 6 mons ago
I have an issue with Facebook too
Not resolved
Seen by 3 customers so far
Similar issue to 411157 others
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Timeline
GetHuman2636924 started working on this issue
Mar 30th 1:14am