Facebook Customer Service Issues

Facebook recently flagged a security concern on my account, prompting me to upload a photo of my face to verify my identity and ensure security. Despite rarely using Facebook and being a private individual without any photos on the platform, I complied and submitted a photo. Now, my account is inaccessible while undergoing review. Unfortunately, I urgently need to retrieve important information shared with someone on Facebook. I am perplexed by the necessity of the photo verification process and the subsequent account lockout. I seek assistance in unlocking my account promptly. You can reach me via the email associated with my Facebook account.

Hello, I am inquiring about the reason for the current lock on my Facebook account. I have recently started to explore Facebook for business purposes after many years of being a business owner. I am new to using Facebook and have been watching tutorials during my lunch breaks to learn how to navigate the platform better. I was pleased to have finally mastered creating a cover only to find myself locked out shortly after. I refrained from uploading a profile photo as I am a well-known business person in my community and value my privacy. Both my husband and father strongly advise against sharing my photo on Facebook, and I prefer to maintain a sense of peace and quiet in my personal life. I kindly request that my Facebook account be unlocked so I can continue learning and utilizing the platform for my businesses. I believe that having a presence on Facebook will benefit the platform more than myself due to the longevity and success of my businesses. Thank you for your attention to this matter, and I look forward to regaining access to my account.

I am attempting to set up my shopping page on Facebook, but I am encountering issues. When I navigate to the template and tabs section and try to add a tab, the "shop" option is not appearing. Although there is an option to add a button on the business page, selecting "shop now" does not transition the button. As a result, my business page only allows customers to view and like it, without the ability to shop, add items to the cart, and proceed to checkout. I am struggling to properly configure my shopping page as the necessary options seem to be unavailable. I am unsure of where to begin and believe I may be making an error in the process. I require guidance to enable the "shop now" feature, as well as set up the cart and checkout functionalities. Unfortunately, I have not received helpful assistance from Facebook's Help Center or Tech Support.

I woke up this morning to abusive messages from an ex-partner, who was posting disturbing screenshots about me. Despite deleting my original post, she continued to harass us through comments. Her posts were disrespectful, dishonest, and threatening. Facebook removed her comments, but the ongoing distress led me to delete my account. Her name is Mandi Mindyours, and she needs to be banned from Facebook due to her harmful behavior towards me and others. She has a history of making disturbing statements and even sharing my address with strangers. I request that Facebook monitors her account or removes it altogether to prevent further inappropriate conduct.

Good day, I am Silvy Morena. I opened a group named "Online Kopen en Verkopen" for people from my country, Suriname. My name is Rinalda Lourens and I have two other business accounts. Recently, my group was hacked and changed without permission. The person responsible, Liam Benjamin Israel from Paramaribo, Suriname, is not cooperative. He, along with other admins and moderators, has taken control of the group. This situation has led to fraudulent activities, causing harm to my business reputation. I am seeking advice on how to reclaim my group and protect my members from scams. Thank you for your assistance. The admins under the names Sabrina Pawiro and Elegant Jewels, along with moderator Ferdinand Guillermo, were part of the group I created in May [redacted]. Please advise on how to handle this issue.

Hello, I'm Jean Spence. My phone recently broke, and upon getting a new one, I've been unable to access my Facebook account. I've been through a lot as my son, who set up the account, passed away in August, and I can't remember the password. Visiting four Verizon stores for help resulted in my account being linked to an unknown person named Amber Reeves. Feeling defeated, I created a new account, only to be blocked soon after for allegedly pretending to be someone else. I'm genuinely Jean, and many of my Facebook friends can confirm this. The stress of recent losses at my church is overwhelming, and I'm at a loss for what to do next. Can someone please assist me?

I am having trouble accessing my Facebook account due to a password change that I did not authorize. The issue started when a friend sent me a link on Messenger to view their new Facebook account. When I clicked on the link, I was taken to a strange-looking page and quickly exited. Later that day, when I tried to log in to my Facebook account, it said that I had changed my password, which I did not do. I received an email from "t*********0@n*******.me" which seemed suspicious. I attempted to reset my password with no success. I suspect this may be related to the link I clicked on Messenger. Unfortunately, I do not recall the specific link my friend sent. I would appreciate it if I could receive assistance via email to regain access to my account. This incident occurred on 3/20/19.

Hello, my Facebook name is Nimnim Canete, which is my maiden nickname. However, my Driver's License name is Noemi Canete Schick. I usually log in using my mobile phone number, [redacted]. Unfortunately, a few days ago, my Facebook account was hacked, and I am unable to access it. This account is important to me as it is how I communicate with family and friends. To verify my identity, I have posted about my birthday celebration and my mother's 96th birthday in September [redacted]. Additionally, I shared memories of working at the Ministry of Foreign Affairs in the Philippines when I was young. I am currently based in Australia. Recent posts include my daughter's wedding photos and a visit to Australia Zoo where I am seen cuddling a koala. I have tried numerous times to log in, but the password I changed on March 20, [redacted], did not work, indicating a hack. I have shared personal updates, including a surgery I had in November [redacted]. My profile and cover photos reflect my past and current self. Kindly send a verification code to my mobile number to regain access. I acknowledge not providing email addresses for backup was an oversight. Thank you for your assistance.

I recently changed the password for my account and unfortunately forgot it. I attempted to reset it but the listed phone number and email were outdated. The email was a hotmail address that I haven't used in years, and the recovery process asked for details I couldn't provide. I tried sending a picture of my ID to Facebook for verification, but due to connection issues, each attempt timed out. After multiple tries, I received a message saying my account has been permanently locked. My Facebook account is crucial to me, and I would appreciate any assistance in resolving this issue. My name is Andrew Robertson, and I reside in Vancouver, British Columbia.

I recently discovered that my Facebook account "Mai Ngo" was hacked, and the hacker is using it to deceive my friends and other users. Unfortunately, I am unable to access this account because I created it a long time ago and no longer remember the password or have access to the associated phone number. I have created a new Facebook account to address this issue. I have already reported the compromised account to Facebook and asked my family and friends to do the same, but the fraudulent activities continue. I have evidence to prove that my account has been hacked and misused. I kindly request assistance in deactivating the hacked account. Please contact me at my email address for further information. Thank you for your help.

I've created a new Facebook account because I no longer have access to my old mobile number and email. Despite knowing the password, I've tried all avenues through the help center to recover the account without success for over three years. This account holds precious memories of my children growing up, and as a primary photo storage, it's essential to me. I've repeatedly contacted Facebook, receiving what seems like automated responses acknowledging my issue but not progressing towards a resolution. The account I opened three years ago shares similarities with the lost account in photos, friends, and name. Retrieving access to this account means a lot as the photos lost due to unforeseen circumstances are irreplaceable. I've tried various methods, including having a friend search for the account, but its privatized settings make it inaccessible. I hold evidence to prove ownership and would be grateful for any assistance in recovering this vital account. Thank you. - Rachel D.

Hello, I am currently facing an issue with my disabled Facebook account that I linked to my Instagram business page. The account number is [redacted]5. The problem arose because I used my Instagram business name as my display name instead of my personal one. Unfortunately, since my Facebook account has been disabled, I am unable to manage my Instagram page effectively. This is affecting my ability to engage with customers and promote my business. I have tried to unlink the accounts and create a new Facebook business account, but Instagram shows an error message indicating that my Instagram is linked to another Facebook account. I urgently need access to my disabled Facebook account to rectify this issue. My contact number is [redacted]5, email is [redacted], name: Oliver Ryan Bloor, Date of Birth: 7/8/93. I have also attached a picture of my ID for verification purposes. Your prompt assistance in resolving this matter would be greatly appreciated. Thank you.

Hello, My name is Harrison Crawford, and I am a student at the University of New Haven. I recently created a Facebook account ([redacted]) for school use. After spending about 20 minutes setting up my profile, adding friends, and liking some posts, I received a notification about suspicious activity on my account. Facebook asked for a photo to verify my identity, which I promptly submitted. However, when I tried to log in again, my account was disabled without any explanation. I have since appealed the decision by providing pictures of my university ID and learner's permit, but it has been over a week and I have not received any response. I am hoping to have my account reinstated as I believe I have not violated any rules.

Hello, I'm Harrison Crawford, a student at the University of New Haven. Recently, I created a Facebook account for school purposes using [redacted] email. After setting up my profile and engaging with some posts for about 20 minutes, I received a message from Facebook stating unusual activity on my account. They requested a photo to confirm my identity. Once I submitted the picture, my account was disabled without any clear reason. I've appealed with images of my university ID and learner’s permit but have not received a response in a week and a half. I would appreciate having my account reinstated as I believe I have not violated any rules.

Hello, I'm Eric H. I encountered an issue with my hacked Gmail account on Thursday night (3/21). Unfortunately, the recovery process failed due to an outdated Miami phone number linked to the account. Consequently, my Facebook account is inaccessible since the platform also relies on this outdated information. I mistakenly attempted to reactivate a memorialized account believing it was mine, which led to a request for personal identification and a selfie. However, I realized the error and submitted the proper request for my hacked account. I received links to rectify the situation but encountered repeated errors. I am located in Arizona, proving that unauthorized access from Miami occurred. I seek your guidance on necessary documentation, waiting period, and steps for resolution. Kindly review the IP addresses for verification. Your assistance is greatly appreciated.

My account has been disabled. I never log in from computers other than the one I am currently on or my cell phone ending in [redacted]. My email is [redacted] My name is M.A. Al-Ahari. My birthday is January 6, [redacted]. Please unblock my account and provide guidance on preventing this issue in the future. I've attempted to reset my password multiple times without success. The options to select previous logins displayed were all from my phone or the computer I am emailing you from now. I used EDGE and Google Chrome search engines on my computer to login. However, none of these login attempts were recognized. I wasn't able to identify friends or upload an ID as instructed online. I rely on Facebook to keep in touch with school and business contacts and have not violated any usage policies. Please assist in resolving this matter promptly.

My account has been disabled. I never log in from computers other than the one I am on or my cell phone [redacted]. My email is [redacted] My name is M.A. Al-Ahari. I attached an ID from the American Islamic College from [redacted]. My birthday is January 6, [redacted]. Please unblock my account and inform me how to set it up so this does not happen again. I attempted to resolve it by resetting my password multiple times, but it was unsuccessful. When prompted to select previous logins, all were from either my phone or the computer I am currently using. I used the EDGE and Google Chrome search engines on my computer when logging in; however, they were not recognized. Afterwards, it requested choosing three friends for verification by clicking on their pictures, but these options did not appear for me to confirm my identity. Please address this matter promptly as I have not violated any of Facebook's usage guidelines, and Facebook is my primary means of communication with school and business contacts.

I am A. T. Dear Support Team, I believe my account was mistakenly removed by your security system. To verify my identity, I am submitting my ID card details. My real name is Omprakash Sen, and I use the pen name Aryan Tanwer as a writer. I signed up with the name Aryan Tanwer, but I no longer have access to the email "[redacted]" linked to the account. My original phone number linked to the account was [redacted], which is now closed. I hope this information is sufficient to assist in reopening my account promptly. Thank you for your assistance.

Hello, I am Arti Jain, a dietitian from India. I have been experiencing difficulties logging into my Facebook account since February 22nd, [redacted]. Whenever I try to log in, I receive an error message saying, "Sorry, something went wrong. We're working on getting this fixed as soon as we can." I have attempted to recover my account, cleared my browsing history, changed my password, and followed all the necessary steps. Despite receiving a link via email, the issue persists. I have been unable to reach out to the Facebook support team for assistance. I previously reported this problem, but unfortunately, it remains unresolved. Please address this technical issue promptly, as it seems to be related to Facebook's technical glitches. I am eagerly awaiting your assistance to regain access to my Facebook account. Thank you for your attention to this matter.

I am facing a problem with reactivating my deactivated Facebook account. I am unable to log back in as it keeps prompting me for codes via text and email. However, I am only receiving codes to reset my password, not the code generator needed to proceed. I urgently need access to my Messenger. I have tried various solutions in the past 48 hours without success and I am unsure why this issue has occurred. One account is for my children's school purposes while the other is for friends and family. I am looking for a straightforward method to reactivate my account without using the code generator, as it is not functioning for me. I prefer a simpler system through text or email. I did not set up two-step authentication previously, so I am unsure why this is happening. I hope to receive assistance promptly. Thank you. - HM