My account was hacked and you people blocked me for some reason, I need to recover my a...

GetHuman2552488's customer service issue with Facebook from March 2019

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Help with my Facebook issue
GetHuman2552488's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2552488 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman2552488 can let us know if they help or not.
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The issue in GetHuman2552488's own words
using my fb account when I got booted out and tried to log back in but couldn't it would not accept my password, telephone number, e-mail address it was all changed by the hacker he took over my account and I want it back I worked too hard for my account in the past * years. ... My account was hacked and you people blocked me for some reason, I need to recover my account since the hacker changed my password, e-mail address, phone number to his which is a ***- being a nigerian number, and my trusted friends as well, so I can't even change my trusted friends, the ones I have there can't even get the codes, I can't go in and change the password because this hacker put his own e-mail, I need for you people to please help me recover my account. my name is Blake Carrington,, My e-mail is B*****@***.com, the phone number is (***) ***-****, need for you to delete the trusted friends the hacker has access to that my friends can't even get codes. Please, I need assistance at once, Anything you can do will appreciate it. the hacker is changing my email to be *****@***.com it looks quite similar on the recovery and that is why it sends me to my trusted friends but they cannot get any codes because they changed names to the hacker's friends names. Please, I need this resolved, thank you.
This is mind boggling how a total stranger can come and take over someone's account why can't they create an account, there are thousands of fake accounts on fb, easily spottable. It is stressful to have someone put you through all this trouble. I have been fighting this hacker since last Friday. I want in my account already.
I need my account to be released for recovery, I need the password deleted, the phone number as well, open the option for me to change the password, and e-mail, as well as phone number and delete the trusted contacts since the hacker removed mine and put his as well, he did everything to make sure I didn't get my account back , give up on it and i am not giving it up. way too much work into it. Please assist me with this ASAP. thank you
I am an excellent customer I never break any of the regulations, I report fake accounts since I can tell a fake from a real one, I don't attract attention to myself I am well liked throughout fb, instagram, twitter.
I have gone thru every subject in the help center since last friday my brain is fried. I need to recover it and for your assistance with it.
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Customer service issue
Reported by GetHuman2552488
Mar 21st, 2019 - 2 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 393802 others
0 customers following this

Timeline

GetHuman2552488 started working on this issue
Mar 21st, 2019 3:49pm
GetHuman2552488 shared this issue with your circles on Google+
Mar 21st, 2019 9:49pm