My Facebook account was hacked Saturday and they changed my password. When I try going...

GetHuman-acbunnel's customer service issue with Facebook from March 2019

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Help with my Facebook issue
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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-acbunnel's own words
Recover my Facebook account that was hacked and my password was changed. ... My Facebook account was hacked Saturday and they changed my password. When I try going through the steps to recover my account everything I need to get my Facebook account back is sent to an old email associated to my Facebook account. I am locked out of this email and I'm unable to get Yahoo to help me recover it. I've sent my ID to Facebook twice and provided an email I have access to to try to get my Facebook account back. However, the * digit code gets sent to the email account I am locked out of. *At this point, I would like to regain access to my Facebook account to secure it or worst case scenario, have it deleted so nobody is using my account or personal information.
That when I kept saying I did not have access to email associated on my account, they were still sending emails to that email account I could not get into.
When I provide the email account I have access to and Facebook sends me an email with a link to "recover" my account, they should also send the email with the * digit code to that same email. NOT THE EMAIL ACCOUNT I TOLD THEM IM LOCKED OUT OF.
I've had Facebook for almost ** years. It really ***** that I'm locked out of an account that I have personal information on and have spent several days trying to recover it with no success.
Ive reported my account as hacked, Ive sent my ID to Facebook twice, and I've tried countless times to recover my Yahoo email I'm locked out of with no success.
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Customer service issue
Reported by GetHuman-acbunnel
Mar 19th, 2019 - 4 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 389791 others
0 customers following this


GetHuman-acbunnel started working on this issue
Mar 19th, 2019 2:22pm

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