My fiance and I purchased a Facebook Portal yesterday, and we attempted to set up a FB...
GetHuman-singerae's customer service issue with Facebook from March 2019
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-singerae's own words
My fiance and I purchased a Facebook Portal yesterday, and we attempted to set up a FB account for his grandmother (who we bought the portal for). However, FB said it thought it had discovered fraudulent activity, and asked us to upload a picture for verification (which we did). FB said they would review the photo*account.**I tried to log back in again today, and it said the account had been disabled. I tried to set up a new account, using a different picture, and even set up a gmail account for his grandma to use. I had the same issue, and am expecting that this account will be disabled tomorrow just like the last one.**Why are we unable to setup a FB account for his grandmother? He is ready to take the Portal back to the store, and I don't blame him. It should not be this hard to set up a FB account for a ** year old woman. What can we try next?
GetHuman-singerae did not yet indicate what Facebook should do to make this right.
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