I cannot log into my account via cell phone or desk top. Requested code and after enter...

GetHuman2522679's customer service issue with Facebook from March 2019

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The issue in GetHuman2522679's own words
I cannot log into my account via cell phone or desk top. Requested code and after entering the code that is sent to my email, it says invalid code. When trying g to log in it tells me authentication code required. I uploaded and forwarded a copy of my valid D*L twice. The first time, I blocked out too much information and received an email stating invalid form of ID. I resent not blocking out birthdate and it stated that I would receive a reply shortly. That was * days ago. I've never received a reply. I tried to open a new Facebook account switching my middle and last name, thinking I was possibly hacked. I was inviting friends and all of a sudden this account was blocked saying that I didn't follow Facebook standards changing my name. My friends tell me they have access to my original account, but I don't understand why I don't. I need to know what the problem is and how I can gain access back to my account asap.

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Facebook

Customer service issue
Reported by GetHuman2522679
Mar 17th, 2019 - 2 years ago
Not resolved
Seen by 11 customers so far
Similar issue to 386199 others
0 customers following this

Timeline

GetHuman2522679 started working on this issue
Mar 17th, 2019 6:06pm