I cannot log into my account via cell phone or desk top. Requested code and after enter...

GetHuman2522679's customer service issue with Facebook from March 2019

11 views | 386199 similar | 0 following
Help with my Facebook issue
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GetHuman2522679's next move: find and follow the right step-by-step guide.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2522679 will need to dig through the advice provided by Facebook, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman2522679 can let us know if they help or not.
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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman2522679's own words
I cannot log into my account via cell phone or desk top. Requested code and after entering the code that is sent to my email, it says invalid code. When trying g to log in it tells me authentication code required. I uploaded and forwarded a copy of my valid D*L twice. The first time, I blocked out too much information and received an email stating invalid form of ID. I resent not blocking out birthdate and it stated that I would receive a reply shortly. That was * days ago. I've never received a reply. I tried to open a new Facebook account switching my middle and last name, thinking I was possibly hacked. I was inviting friends and all of a sudden this account was blocked saying that I didn't follow Facebook standards changing my name. My friends tell me they have access to my original account, but I don't understand why I don't. I need to know what the problem is and how I can gain access back to my account asap.

GetHuman2522679 did not yet indicate what Facebook should do to make this right.

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Customer service issue
Reported by GetHuman2522679
Mar 17th, 2019 - 3 years ago
Not resolved
Seen by 11 customers so far
Similar issue to 386199 others
0 customers following this


GetHuman2522679 started working on this issue
Mar 17th, 2019 6:06pm

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