Facebook was down for maintenance. It logged me out magically on my cell phone. I reset...

GetHuman-soliterr's customer service issue with Facebook from March 2019

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The issue in GetHuman-soliterr's own words
Facebook was down for maintenance. It logged me out magically on my cell phone. I reset my password several times and waited for a login code to be sent via sms. No login codes came. It then directed me to a page telling me to generate a code but there was not option to do so. I uninstalled the app and reinstalled it. I search my email it always shows my current profile picture but not always the correct email underneath the picture. If I search using my phone number or name I always see the correct profile picture but not always the correct email. When the email is correct all it does is generate a code for a password to go to my email. Help center emailed me once when I filled out the form and said I didn't upload my ID. However I could see my ID was uploaded. They asked me to reply to the email with an attached photo ID. Still they did not verify my account or email me back. Can they send a login code to my associated email instead of my phone number. I tried using another phone to login and it still won't allow me to login.

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Customer service issue
Reported by GetHuman-soliterr
Mar 17th, 2019 - 3 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 385042 others
0 customers following this
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License


GetHuman-soliterr started working on this issue
Mar 17th, 2019 1:27am

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