Facebook Customer Service Issues

Archive 467

The following are issues that customers reported to GetHuman about Facebook customer service, archive #467. It includes a selection of 20 issue(s) reported March 16, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I want to report a page and its owner for misusing Facebook to create a harassing environment. The page owner, under multiple personal accounts such as Daniel L. Curcio and Nioclas Deaglan, is the same person. When Daniel's account got blocked, he resorted to using the Nioclas account to send me a harassing email. The page in question, "The Druid Circle," regularly posts videos where individuals are accused of being part of a conspiracy against the owner. This behavior is worrisome as it can incite harassment towards the people named in the videos. Despite receiving two cease and desist orders, the owner persists in his actions. In a recent video posted on 3/15 on The Druid Circle page, he confirms being both dan and nioclas and continues to name individuals in his conspiracy theory.
Reported by GetHuman-shdowwol on sábado, 16 de marzo de 2019 15:20
While going through my posts, I discovered a message from Facebook stating that one of my posts was hidden due to inappropriate content. When I tried to delete it, my account got locked, prompting me to reset my password. Unfortunately, I can't remember my old password as I lost my password information in a house fire in July [redacted]. The phone number linked to my account from [redacted] is also forgotten as I no longer have access to the old phone or computer. The only constant is my email address, [redacted] I now use the phone number [redacted]. I seek assistance in resolving this issue and regaining access to my Facebook account. Thank you for your help. Linda G Wood
Reported by GetHuman-golindag on sábado, 16 de marzo de 2019 15:32
It is frustrating that Facebook seems to have a bias towards certain political views. There appears to be a double standard in how they enforce their rules, penalizing conservative speech more harshly than liberal speech. Even when confronted publicly about this partiality, there seems to be no change in their approach. This unequal treatment is disheartening, especially when users are unfairly targeted for expressing their opinions. It would be beneficial for Facebook to address these concerns and strive for fairness and equality on their platform.
Reported by GetHuman2528911 on sábado, 16 de marzo de 2019 15:36
Hello, I have been experiencing difficulties accessing my Facebook account for the past one or two months. Every time I attempt to log in, I receive a message stating, "Unfortunately, you won't be able to access your account while we're reviewing these additional documents. We appreciate your patience, and we'll get back to you as soon as we can." This account is important to me both personally and professionally. I have lost access to crucial documents and client information stored in my inbox, as well as important photos related to my work. Despite reporting the issue, I continue to face challenges with my Facebook account. I kindly request your assistance in resolving this matter. Thank you in advance for your help.
Reported by GetHuman2529035 on sábado, 16 de marzo de 2019 15:56
I've been attempting to log into my account for the past three days, now going on the fourth day. When I try to access it using my email, which I have used since [redacted], I receive a message stating there is no matching account. I can find it using my Facebook name, but upon signing in, I am asked for a two-party authentication code that I can't seem to receive. Despite requesting a text code, none have arrived, and now it says I've made too many requests for SMS. Opting for email only results in a password reset email. I've even submitted a live photo of myself with a handwritten code and my driver's license for identification verification, but have not had success. The system keeps prompting me for a code from the generator, which I can't access without being logged in. Please assist me with this issue.
Reported by GetHuman2529255 on sábado, 16 de marzo de 2019 16:31
I am trying to log in to my account, but I keep getting prompted for a login code sent to my device with the number [redacted]. I can also log in using my email [redacted] I updated my contact number and email recently, but I can't understand why I receive a verification code via email only to be prompted for a device code via SMS after entering it. I deactivated using family and friends as verification methods. Also, I reset my LG Stylo 4, which used to access my Facebook, and changed carriers while keeping the same number. I received an older email from Facebook saying my contact number was no longer in service, even though it has been active for a while.
Reported by GetHuman2529264 on sábado, 16 de marzo de 2019 16:32
Good afternoon, I am reaching out for help regarding the deactivation of my Facebook account about a month ago. Despite sending the required photograph as requested by Facebook, my account remains inactive. I have received multiple password reset codes and links through SMS but have had no success in regaining access. I believe my account might have been targeted due to my activism against Major General Tarique Ahmed Siddique of Bangladesh. His actions have severely impacted me, and I am seeking justice. I urge the authorities to assist in restoring my account promptly. Thank you. Warm regards, Md Shahid Uddin Khan
Reported by GetHuman2529637 on sábado, 16 de marzo de 2019 17:33
I recently had to replace my phone and unfortunately, my information did not transfer over. I am having trouble accessing my Facebook account because I do not remember my password. The Facebook account is linked to an old email address, [redacted], and phone number, [redacted], which I no longer have access to. I have been unable to recover the email account through Microsoft due to it being outdated. My new email address is [redacted], and my new phone number is [redacted], which may now be linked to my Facebook. My account is under the name Whitney Willyerd Pennington, and I can provide any necessary information to verify my identity. I am requesting a password reset code to be sent to my new email address for access to my account. Thank you for your assistance.
Reported by GetHuman2529699 on sábado, 16 de marzo de 2019 17:45
I created my account initially using my phone number as the contact information. I received a notification prompting me to update the app. After completing the update installation, an address labeled as "1 Hacker" from California appeared, which raised suspicions. Consequently, I uninstalled the update intending to remove the suspicious address, but unknowingly uninstalled my original Facebook app and account in the process. Following the unintentional deletion, I reinstalled the Facebook app and attempted to log in using my phone number and password. However, I received an error message stating that the username and password were not recognized, prompting me to create a new account. Upon further exploration, I discovered that my original account was still active. I deleted the newly created second account but encountered difficulty signing back into my original account, as only the second account is visible. I am baffled by this situation and seeking assistance in resolving this issue.
Reported by GetHuman2529997 on sábado, 16 de marzo de 2019 18:38
Hello, my name is Jamie. I've been unable to access my Facebook account for the past few days due to not receiving the security codes on my new cell phone. Despite knowing my email and password, I've experienced difficulty logging in. I've provided my license photo to Facebook, and my phone number remains the same. This issue is new to me, and I'm concerned as Facebook is essential to my connected apps. Although I receive email notifications, the absence of security codes hinders my access. Additionally, the name on my Facebook account differs from my license, but my photos can confirm my identity. I kindly request assistance to regain access to my account. Thank you.
Reported by GetHuman-jamiepau on sábado, 16 de marzo de 2019 19:23
Hello, I have a Facebook account linked to my email address [redacted] After not using Facebook for several months, I attempted to log in today but encountered an issue. Facebook did not recognize my old password and locked my account due to suspicious activity. I managed to reset my password using the code sent to my email. However, upon logging in, Facebook prompted me to verify my identity by contacting three friends located in Algeria, which I am unable to do. Despite trying alternatives like confirming my date of birth, I am still unable to access my account. I am currently locked out, and I would appreciate it if Facebook could provide instructions via email to resolve this matter. Thank you.
Reported by GetHuman-htemkit on sábado, 16 de marzo de 2019 19:27
Since Facebook was down the other day, I am unable to access my account. I am aware that the account still exists because my friends can view my page from their accounts. I attempted to create a new account, but it is empty, and I prefer not to use it. It is frustrating not to be able to recover my old account. When I try to reset the password, I do not receive any emails or texts, even though I am using the same phone number and email address. This issue needs immediate attention, especially as I am new in real estate and need to connect with many people. I would appreciate help with this problem, as I do not want to start over, and this situation is not my fault.
Reported by GetHuman-tgully on sábado, 16 de marzo de 2019 19:50
I recently attempted to convert my personal profile to a page due to having a large number of friends. However, I encountered issues during the process. Last week, after receiving a login code on my phone, I was prompted to upload a photo and experienced a 24-hour wait period before regaining access. Despite the notification that my account would become available, I did not receive any such update. Tonight, I made another attempt at conversion, but was met with a message stating that my profile could not be converted without explanation. I was then asked to upload a photo again. This situation is particularly inconvenient for me as I manage several groups, including one with over 21,[redacted] members currently planning a global event. Additionally, the inability to use Messenger has impacted my ability to support a family in need. Your assistance in resolving this matter would be greatly appreciated.
Reported by GetHuman2530610 on sábado, 16 de marzo de 2019 20:40
I need assistance checking for multiple accounts tied to my Facebook profile. Last Thursday, Facebook had issues affecting my games. My House of Fun account reset to level 3, erasing all progress and bonuses earned through significant investments. Slotomania is also stuck during my daily dash. My Facebook username should be colleencowin.3, and I request the deletion of any duplicate accounts. Despite following House of Fun's instructions, the issue persists at level 3 for two days. During a live chat, they requested a $5 refundable payment for continued assistance, which I declined due to the required membership signup. I seek a refund of the $5 deposit and resolution to restore my progress. Your help resolving these frustrations is much appreciated.
Reported by GetHuman-colcow on sábado, 16 de marzo de 2019 21:18
Hello, I'm Kaitlyn Hill. You can reach me at [redacted]. My current email is [redacted], while my Gmail is [redacted], but I rarely use that one. It seems I have two Facebook accounts. I started with [redacted] but switched to [redacted] in June [redacted]. I first joined Facebook in September [redacted] on my iPhone, but due to being blind, I struggled to use it. In [redacted], I returned and unknowingly created a new account, which now has over [redacted] contacts. After Apple replaced my phone in September [redacted], only my old [redacted] account with unfamiliar contacts is accessible. I'm looking to retrieve my account from last year. Please contact me at [redacted] or email [redacted] Thank you, Kaitlyn (Katie Star)
Reported by GetHuman2531316 on sábado, 16 de marzo de 2019 23:09
Hello, this is Derrik Schaefer. I am unable to access my Facebook account linked to the email [redacted] as I forgot the password. Unfortunately, I also got locked out of the email account as it is an old one and I cannot recall the security questions associated with it. I have been using my primary email [redacted] for years for everything else but used a different email for Facebook before having the Gmail account. I would like to delete my Facebook account as I no longer find it necessary. If possible, I would appreciate a customer service representative contacting me on my cell phone at [redacted] to assist with deleting the account. Thank you and have a great day.
Reported by GetHuman1788537 on domingo, 17 de marzo de 2019 0:04
I need help deleting a post or account that has caused my daughter distress. I'm not sure how to contact Facebook for assistance with this issue. My daughter has attempted suicide twice due to a post revealing sensitive information about her. Regardless of her actions, her well-being is my priority. I am pleading with anyone who can assist me in resolving this situation.
Reported by GetHuman-angelel on domingo, 17 de marzo de 2019 0:08
Hello, I believed my old Facebook (FB) account under [redacted] had been deleted. To create a business Instagram, I made a new FB account as [redacted] Facing constant identity verifications for two months, I sent my ID to the "verification/security" team by email. Without explanation, FB disabled my account [redacted] After discovering my old FB account still active, I tried linking it to my IG for business. However, FB locked me out for suspicious activity, requesting more verifications. I hope to have both accounts under [redacted] I seek assistance urgently! Best regards, Michaël Herbert DORN Contemporary Artist 27 Ave. du Docteur Arnold Netter [redacted] Paris FRANCE Phone: +33 (0)6 78 35 11 31 (mobile) Skype: +01 [redacted]‬ Website: www.michaelherbertdorn.com Instagram: @michael_herbert_dorn
Reported by GetHuman2531724 on domingo, 17 de marzo de 2019 0:49
I can't remember my Facebook password. I used to be always logged in on my iPhone, but today when I changed my phone, the guy at the store said it would stay logged in on the new phone too, but it didn't. I moved from Poland to Holland, MI in the US two years ago and changed my password back then, but I can't recall what it was. I no longer have my Polish phone number. I tried to reset my password by sending it to my Gmail ([redacted]), but I didn't receive anything. It's possible I used a different email to create my account, but I can't remember it. I also tried sending my photo ID, but it was rejected. I think I set it up to only receive a reset by text. I can provide the names of friends I spoke to this morning. Please assist me. Thank you. Joanna Lamar (account: [redacted]). When I search for my account, it shows as linked to Gmail, but I'm not receiving the password reset email there.
Reported by GetHuman2531756 on domingo, 17 de marzo de 2019 0:58
I encountered an issue with Facebook after it underwent maintenance. My account on my cell phone got mysteriously logged out. Despite repeatedly resetting my password, I did not receive any login codes via SMS. When prompted to generate a code, there was no option available. I resorted to uninstalling and reinstalling the app, but the problem persisted. While my current profile picture always shows correctly in my email searches, the associated email underneath is inconsistently displayed. Similarly, searching by my phone number or name shows the correct profile picture but not always the correct email. When the email is correct, only a password reset code is generated for my email. Despite submitting my ID through the Help Center form, they claimed it was not uploaded, requiring me to email it as an attachment, which still did not lead to verification. I wish Facebook could send a login code to my email instead of my phone number. Even attempting to log in from a different phone proved unsuccessful.
Reported by GetHuman-soliterr on domingo, 17 de marzo de 2019 1:27

Help me with my Facebook issue

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