Facebook Customer Service Issues

There was a person using a Facebook friend's profile to deceive me about winning grant money. Claimed to have received $10,[redacted] and mentioned seeing my name on the winners' list. I informed my parents, who believed it was my friend, and we sent $[redacted] for an Amazon gift card as instructed. However, the person then claimed that FedEx would deliver the money, which never happened. When I inquired, they stated that the IRS had blocked the delivery and demanded a $[redacted] tax payment to proceed.

I was in the process of deleting my old Facebook account to start a new one. While creating the new account with a Gmail address, Facebook asked for a clear photo of my face for verification. I sent the photo but now can't log in until it's verified. I hope it gets resolved quickly as I was eager to build my new account. Evidence of being the same person is in my old account's last post about deleting it and the new account's first post introducing it. Facebook can contact me via the email below for updates. I'm looking forward to getting back to building my new account soon.

I recently had a post flagged by an auto-detection system, appealed the decision, which was later overturned. Despite this, I find myself with a 7-day ban. This seems unfair as there was no violation, only an issue with the automated system. This is the second time this has occurred, and it is frustrating. My account should be reinstated to its normal status promptly since the decision was reversed with the acknowledgment that the content followed Community Standards. I appreciate your swift action on this matter and the restoration of my account. Thank you for your attention.

Yesterday, I underwent a procedure at the doctor's office to remove some skin cancers. When I returned home, I turned on the TV only to learn of a terrible event in New Zealand that had just occurred. Feeling confused, I tried to get more information on Facebook by clicking on a link, but it turned out to be an unverified page with disturbing content, so I left quickly. Later on, I discovered that my Facebook page had been taken down after leaving it for a few hours while visiting my neighbors. Now, I'm concerned that it may appear I created a fake page, especially since I use my former married name due to past domestic violence. Losing access to my page means losing precious photos of my grandchildren and other memories. I rarely post about current events, mostly focusing on topics like climate change. As a 62-year-old woman on a Disability Pension in Australia, I feel helpless without my Facebook account, which is my main connection to my family. I believe Facebook might have mistakenly viewed me as a security threat, but I haven't received any notification from them. I would appreciate any assistance in resolving this matter to regain access to my account and reconnect with my loved ones.

I am seeking assistance regarding my late grandson's account being misused by his mother to post hurtful comments about family members. This is distressing as my grandson, Tyrone Bridson, passed away last September. The account should be locked as it is being used by his mentally unstable mother, causing turmoil in the family. The account names used by my grandson were varied, such as Ty rone or Ty Bridson. Currently, the offensive post is on the Tyrone Bridson account, referencing a message from four years ago mentioning a person named "peni". My daughter shared a screenshot from my grandson's phone, including inappropriate language, which his mother, under false guise, posted two months after his passing. It is crucial for this false account to be deleted since my grandson is deceased, and his mother's actions are misleading and hurtful. I kindly request your intervention to address this distressing situation.

I am still awaiting the return of my original Facebook page despite providing detailed explanations for my situation. I am keen to have my original Facebook profile restored with all my family and friends, not one with an incorrect profile picture and only 21 friends. If deactivating my account was the result of inadvertently clicking on a malicious link yesterday, I apologize, as I have now lost access to all my groups and many family connections. I mostly share content on environmental issues, such as climate change, so I am puzzled as to how Facebook identifies undesirable accounts. I am concerned about the legality of Facebook having access to all my photos and memories without my consent. I now find myself socially isolated because I do not engage with other social media platforms like Twitter. What steps should I take moving forward?

Hello, my name is Francis Anthony, and I am facing an issue with my Facebook account. Yesterday, while trying to post videos from the Viskit video app, my account suddenly disappeared. Despite attempting to log back in using my username and password, I encountered a password error. After trying to reset my password, I found that my username could not be located. When searching for my account, I could not find it on the list. Although my friends can still see my account, I am unable to access it. I am concerned about losing contact with my Facebook friends. Please assist me in recovering my account as soon as possible. My username is "[redacted]," and I go by the nickname "freecadoo." Thank you for your help.

My account was compromised by a hacker at around 08:10 am GMT +2. When I attempted to change the password, I discovered I had already been logged out. The hacker also altered the password and login number, preventing my access. Visiting Facebook on the compromised account was not helpful as I no longer had access to the phone number associated with the account, which now belonged to the hacker. Facebook requested to log in using a known device and usual location, but without the correct number, I couldn't proceed. I value my account, which I have had since [redacted], and hope to regain access to it. My phone is an iPhone 5s, and I am located in Luwingu, Northern Zambia, Africa.

Facebook Username: [redacted] Hello, my name is Ali Ali. On February 8th, I faced an issue with my Facebook account being locked, and I followed the verification process by uploading a selfie. After that, my account worked fine until last night, March 15, when it was locked again for verification via a 6-digit code sent to my mobile. Despite following the steps, my account remained locked, pending review of the selfie submitted in February. It's concerning that no confirmation or updates have been received in nearly 24 hours. I've always been willing to verify my identity and submit necessary documents if needed, yet I am puzzled by this prolonged review process. I hope to have my account unlocked promptly once the verification is complete. Facebook hasn't requested any additional photos or documents, but I stand ready to provide them. I'm having difficulties finding a way to contact Facebook directly for assistance. I'll appreciate a prompt response to confirm that my verification request is being processed. Today is March 16th, five weeks since the selfie was submitted on February 8th.

I have been blocked by Facebook for 30 days due to an alleged violation of community standards regarding speech. I believe this action by Facebook is unfair as I did not violate any standards. I intend to take legal action against Facebook as I have evidence proving my innocence. The post I shared was not my own, and Facebook mistakenly attributed it to me, causing the block without considering the original owner. This situation is distressing as I rely on Facebook to communicate with my family abroad, and the block is exacerbating my severe anxiety disorder and anger. I request for my account to be unblocked promptly. If not resolved, I will proceed with legal action since there is no evidence of me breaching community standards. Thank you for your attention. My account is under the name Fahd Moe.

My Facebook account is linked to the phone number [redacted]. I've been dealing with harassment on the platform for almost a year now. Despite law enforcement's efforts to assist, the harasser creates fake accounts with disturbing names like "kill yourself," "I'm gonna kill you," "I'm gonna rape you," "I'm watching you," "fat whale," and uses them to report my account. To protect myself, I've used a different name on Facebook, which led to my account being disabled. This individual is creating multiple profiles, over [redacted], to harass me. I altered my name to Russian to prevent them from searching for me, but my account was still disabled. I have screenshots of all the evidence. It would be helpful if a Facebook tech specialist could investigate this situation further.

I am unable to access my account which holds crucial information necessary for my daily life. When attempting to log in, I receive an error message stating that there is no account associated with my details, despite using it regularly for the past 5 to 6 months. I am pleading for assistance as my account, [redacted] with the password bilal78901, is incredibly vital to me. To prove my identity, I can only recall two friends listed: Amber Khan, now known as Muskan Khan, and another friend listed as Jnab Sahib. Occasionally, I am informed that an email has been sent for password reset, but I never receive it. Please, urgently help me regain access to my account.

I urgently need assistance with my account issue on Facebook. As a music artist, I've been trying to resolve this problem for five days since Monday. My advertising account is blocked on both Facebook and Instagram. Although your team has been somewhat helpful, they have become unresponsive recently. I've stressed the importance of this matter as I have new content premiering tomorrow, the 17th, but lack the ability to promote it. Usually, my posts garner [redacted]+ views in a day without ads, but the latest one has less than [redacted] views since I can't advertise. It's crucial for my fans to access my music, and the current situation is very frustrating. I implore you to reach out to me promptly to address and rectify this issue. The current circumstance is incredibly challenging.

Hello, I have a serious issue with my Facebook account, nancy.glez.[redacted]. It's been a while since I last logged in, and I'm having trouble accessing it. I've forgotten my password, but when I try to recover it using my email, it shows an email address that isn't mine, and I can't input the correct one. Please assist me in resolving this matter promptly. Thank you for your attention and I look forward to your response.

Hello, I have a serious issue with my Facebook account, which is Nancy.glez.[redacted]. It has been a while since I last logged in, and I'm facing difficulty accessing it. I forgot my password, and when I try to recover it via email, it suggests an email that is not mine and does not allow me to input the correct one. I kindly request your assistance in resolving this matter promptly. Thank you for your help and I look forward to your response.

Hello, I'm Steven Frakes II. In [redacted], my phone broke after falling out of my coat pocket, so I discontinued the number, which hasn't been used since August [redacted]. Someone obtained a Boost Mobile phone with my old number ([redacted]) and hacked into my Facebook account because it was still linked to the old phone. They changed my password, and I can't remember the email ([redacted]) I've had since [redacted]. I need help to unlink the number from my Facebook account as soon as possible. This is urgent; my professional contacts are on my page. Please contact me promptly at [redacted]. Thank you for your assistance. Steve Frakes II.

Hello, last Wednesday, there was a global crash on Facebook, causing me to be unable to log in. Despite receiving a six-digit code to reset my password, I could not regain access to my account which I've had since [redacted]. I was then compelled to create a new account, resulting in the loss of 90% of my contacts. After sending friend requests to those I could remember, I encountered an odd issue where the system kept prompting my confirmed contacts for additional friend requests. Furthermore, updating inaccurate information on my personal profile has proven to be challenging. I have already reached out twice to Facebook with no response, highlighting their poor customer service. I understand Facebook's vast user base, but I am disappointed in the lack of direct customer service available. Could you please forward this message to the Facebook tech team and inquire if it can be escalated to Monika Bickert, who oversees Facebook's content? Perhaps there is a way to recover my previous account and the 11 years I have dedicated to building my contacts. I would appreciate it if the Facebook tech team could contact me not only via email at [redacted] but also on my cell at [redacted]. Best regards, Frank.

Hello, I am seeking assistance with accessing my personal account, which is crucial for communicating with my relatives in my home country and has been active for 10 years. Following a phone change last Wednesday, I downloaded the Facebook app on my new device but have been unable to sign in. Despite multiple unsuccessful attempts at resetting my password, it was discovered that Facebook was undergoing maintenance. Since then, my login attempts have been met with a message stating “you have tried too many codes, try again later.” This situation is distressing as my Messenger is interconnected with my Facebook account, and I have not been able to connect with my family in the Philippines. Retrieving my account is paramount, especially during this difficult time as I am still mourning the recent passing of my father. The ability to communicate with my family through Facebook and Messenger alleviates some of the emotional weight I am carrying. Your help in resolving this matter is greatly appreciated. Thank you, Melanie Paulino Starling

Please be aware of the individual, Abbas Khan, who goes by the name Adam Hussain. He resides in London, Ilford, and is reportedly engaging in fraudulent activities online, using various aliases to deceive people, especially women, for financial gain. He has been known to blackmail individuals by threatening to tarnish their reputation if they do not comply with his demands. To protect yourself and others, please avoid engaging with this person and report any suspicious behavior to the appropriate authorities. Take necessary precautions to ensure your safety and privacy.

I am the creator of requestbackers.com, and our team aims to foster positive requests with our website. Similar to change.org but more light-hearted, we have garnered support and praise in the two weeks since our launch. Unfortunately, Facebook has blocked access to our site. We are confused by this action as we operate like other petition sites, focusing on fun and positivity. Our backers believe we can effect positive change. While we are a new startup with a less polished site, our intentions are noble. We seek to understand and address any violations to continue our mission. Your assistance in lifting the block would be greatly appreciated as we strive to make a difference. Thank you for your attention to this matter.