I am trying to create a new Ad Account under our company's business page settings. We h...

GetHuman2473933's customer service issue with Facebook from March 2019

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The issue in GetHuman2473933's own words
I am trying to create a new Ad Account under our company's business page settings. We have already had * Ad Account which was set up and owned through an outside agency who previously managed our digital ads. We are now moving away from that agency and want to create a brand new Ad Account in which we own* manage. When I go to the 'Add' button and try to 'Create A New Ad Account,' I get the error message "You've reached your ad account maximum. You can increase your limit by making a payment on your business account. See your ad account limit in Business Manager (go to Business Settings, then Business Info)." I see "Ad Account Creation Limit:*" in our Business Info. I do not see any way of submitting payment to increase our limit. Please advise how we can create a new ad account. Thank you.
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Facebook

Customer service issue
Reported by GetHuman2473933
Mar 13th, 2019 - 5 mons ago
I have an issue with Facebook too
Not resolved
Seen by 49 customers so far
Similar issue to 375825 others
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Timeline
GetHuman2473933 started working on this issue
Mar 13th 6:18pm