it won't let me reset my password or log in to my account. I know I'm getting it right...

GetHuman2473636's customer service issue with Facebook from March 2019

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Help with my Facebook issue
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The issue in GetHuman2473636's own words
it won't let me reset my password or log in to my account. I know I'm getting it right because I changed it this week when the account was compromised. So now Facebook has allowed my account to get compromised twice in a week and I can't even get into it.*I want to reset my password so I can go back into my account. There is only error messages on the ways set up on FB right now. I know you're going to say all the ways to do it on the page, but I've taken valuable and important time out of my day trying all that so don't waste our time with that. Fix it.
GetHuman2473636 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman2473636
Mar 13th, 2019 - 5 mons ago
I have an issue with Facebook too
Not resolved
Seen by 1 customer so far
Similar issue to 375543 others
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Timeline
GetHuman2473636 started working on this issue
Mar 13th 6:02pm