Facebook Customer Service Issues

I received a message on Facebook Messenger this morning around 10 a.m. It was from a page or a business page. I may have clicked on the page earlier around 8 a.m., but I don't recall clearly. I didn't hit the like button on the page, nor did I send any direct messages. I might have accidentally clicked the "contact us" icon but didn't send a message; I just returned to my own Facebook. Later, I saw a direct message with an old post/link from that page at 10 a.m. I checked and saw that I hadn't sent any messages to the page, but it had message notifications on, so I turned them off. I'm now wondering if the page can see that I turned off messages, if I inadvertently sent a message by clicking on it, if it's possible for the page admin, who is a Facebook friend, to send me direct messages without my interaction, and if my clicking on the page caused an automated message to appear. It's a bit awkward for me because I never liked their page, accidentally clicked "contact us," and then received a link to an old post. I'm confused about how this all happened.

I need some help with a situation on Facebook. My brother was being bullied by someone named Tonia Huston, and I stepped in to defend him. I asked for evidence to support the accusations she was making, but instead of addressing the issue, she resorted to name-calling and inappropriate language towards me and my family. Despite her offensive comments, I was the one who got blocked from Facebook. I feel like the situation was not handled fairly, as I was just trying to stand up for my brother. I would appreciate it if this could be looked into further.

Good day. I encountered an issue with my Facebook this morning. When attempting to change my cover photo, an "Error" message kept appearing multiple times without my input. Upon trying to log back into my main account after checking my business account, I received an error message: "Log in failed. Sorry, an unexpected error occurred. Please try again later. Error code: 2." Additionally, it prompted me to confirm my password due to a supposed slight misspelling of my email address, even though both were correct. Despite various login attempts, I decided to reset my password, only to face difficulties with the search function returning a message stating, "No accounts match that information." I am unsure of what is causing these issues and would greatly appreciate assistance in restoring access to my Facebook account. Thank you for your help.

I need help creating a new Ad Account linked to our company's business page. We currently have one Ad Account managed by a previous agency, and we want to take ownership and create a new one. However, when attempting to create a new Ad Account, I encountered an error message stating we have reached the ad account maximum and need to make a payment on our business account to increase the limit. In the Business Info section, it shows that our Ad Account Creation Limit is currently set to 1. I cannot find a way to submit a payment to increase this limit. Any guidance on how we can proceed with creating a new ad account would be appreciated. Thank you.

Today, I encountered an issue with my Facebook account. Earlier, everything was fine, but this afternoon I found I couldn't like statuses or make posts on my page. After logging out and reinstalling the app on my iPhone, I received "error code: 2" when logging in. On my laptop, I tried resetting my password, but the reset codes went into my spam folder each time, causing me to be locked out for trying too many codes. I also didn't receive text codes on my phone. I'm worried my account might be hacked as my page shows as unavailable or possibly deleted. Despite searching for help and finding troubleshooting sites, I continue to face error codes. I hope for assistance with this issue. Thank you.

After responding to a post on a homeschool website, my Facebook app on my phone started malfunctioning. I kept receiving notifications about messages, but there were none to be found. Overwhelmed by the constant alerts, I decided to sign out and restart my phone to address the issue. However, when I tried to log back in, I encountered difficulty. Despite multiple attempts to change my password as a security precaution, I was unsuccessful. I am concerned someone might have accessed my account. I've attempted the "Forgot password" option, but it's not accepting the codes. Even after requesting a text code, I did not receive anything. When trying another link for account recovery, I was unable to log out from a page that resembles my profile. I am seeking assistance to regain access to my Facebook account.

I am experiencing difficulty accessing my personal account under the name Kerrie McAnulty. Despite entering the correct password, I have been locked out, possibly due to someone attempting to hack my account. This poses a serious security threat as the individual involved is subject to an active protection order for assaulting me and poses a risk to my safety. This person is seeking to access my personal information and obstruct my efforts to raise awareness about issues such as sex trafficking and criminal activities linked to their business, UpTown O’Leary’s Tap. The individual in question is Keith O’Leary from Old Orchard Beach/Saco, Maine. I urgently need to regain access to my account. I have also notified the authorities about this violation of the protection order and attempted hacking. Please assist me in restoring access and identifying the IP address and Facebook account involved in these unauthorized activities.

After two years, I attempted to log into Facebook but forgot my password. I followed the steps in the Help Center by clicking on "send a code to my cell phone." Despite receiving the code, I encountered an error message when trying to create a new password. This led to a loop of receiving new codes and facing more errors. Eventually, I stumbled upon a link showing my face and remembered my old password from a notebook. When I tried it, I was warned that my password had been changed recently. Unsure which new password was accepted, I fear any further attempts might close my account. My Facebook URL is www.facebook.com/kathy.keef.5. Although my old email ([redacted]) is obsolete, my cell phone number ([redacted]) remains the same. I simply want to regain access to my Facebook page!

Hello, my name is Deb Kahanamoku, and I am seeking assistance to recover my account. I previously contacted the [redacted] number and spoke with a man named John Rogers. He mentioned my account was blocked but did not provide clear reasons. Subsequently, I was unsure why I couldn't log in, thinking it was due to maintenance on Facebook and Instagram. I would appreciate improved customer service, as John Rogers advised me to purchase a gift card worth $50-$[redacted] to resolve the issue. I requested to speak with a supervisor, who directed me to another individual with the same advice. Many of my friends on Messenger believe this to be a scam. I urge for my account to be unblocked promptly, as I enjoy using it daily to share positivity and connect with others. I truly believe my account was not compromised. I apologize if my tone seems harsh; I simply wish to regain access to my Facebook account. Thank you for your attention. Sincerely, Deb Kahanamoku.

My account got disabled due to misuse, and today Facebook has been unavailable. I couldn't access multiple accounts that I usually use Facebook to log in. Upon trying to recover my account, I got blocked for moving too fast. I just need guidance on how to regain access to my account. I attempted to resend codes multiple times, but none reached my phone or email. Suddenly, all the codes arrived at once, and then my account was disabled. I don't think I violated any rules, and I'm requesting the reopening of my account to access everything I used Facebook for.

I used the term "swine" while discussing Muslims, but was informed it is considered a hateful word. I didn't intend it in a positive manner, just as a reference to pigs. Although I was supposed to be blocked for three days, the restriction has exceeded that period. I'd like full program access restored. While I've seen explicit language on social media, I was taken aback by the response I received. I'll refrain from using that word going forward, yet I find this situation hints at censorship. As a writer, I oppose distorting language for the sake of political correctness. I respect your guidelines and won't use that term again. Should I avoid other words? My email, which has been valid for many years, is flagged as invalid.

I've received this message from several friends, and it seems to be a copy-and-paste message related to issues with Facebook and Instagram. I'm unsure if it's a scam. Can anyone confirm if I need to send this to all my friends as instructed? Message: Our servers have been busy causing disruptions on Facebook and Instagram. To resolve this, we kindly ask active users to forward this message to all contacts. Failure to do so may result in your account becoming inactive and losing all your connections. Your smartphone will undergo updates within 24 hours, including new chat design and colors. Facebook updates will occur from 11:00 pm to 5:00 am. Failure to forward this message will cancel the update and chat capabilities will be affected.

In [redacted], I created a Facebook account when I was underage at 11 years old. Unfortunately, I used fake details including an email address. I urgently need this account deleted to remove any personal information and pictures from when I was younger, especially since it is public. The account is under the name Kady Cool, located in Galena, Missouri, with a birthdate of December 6th. I am willing to provide any necessary documentation such as my school ID, birth certificate, passport, or driver's permit to verify my ownership and request the account removal. Getting this account taken down promptly is crucial for me. Thank you for your assistance and I hope to hear from you soon.

I encountered an issue with a potential buyer on Facebook Marketplace. We arranged to meet at an Arby's in what I thought was the same city, but it turns out she was in the next city over when I had already confirmed the meeting location earlier. Despite my efforts to accommodate her by offering to come to her new location, she left and said she had to go to the bank. Eventually, after driving back and forth, the buyer was still unable to meet up. I drove quite a distance for a $3 item. I'm new to Facebook Marketplace and wondering if there is a way to flag users who are unreliable so other sellers can be cautious. I've had mostly positive experiences but encounters like this affect my overall impression.

I recently received this forwarded message from a friend. Could someone please verify its authenticity? "Dear Facebook users, our servers have been experiencing high traffic. Please help by forwarding this message to all your contacts. Failure to do so may result in an inactive account and loss of contacts. Your smartphone will be updated soon with a new design and chat color. Facebook updates will occur between 11:00 pm and 5:00 am. Kindly send this to all your contacts to avoid cancellation of the update and ensure uninterrupted chat."

Dear Sir or Madam, On 3-9-[redacted], the cookie and tracking files were accidentally deleted from my desktop PC. Consequently, I am now unable to log in to my Facebook account, which used to log in automatically due to using the same computer. Despite several attempts to recover my login information, the contact email addresses associated with my account are no longer accessible as they were compromised - <[redacted]> and <[redacted]>. Although the Facebook account recovery process manages to identify my account through my image icon and name, the code is being sent to the aforementioned inaccessible accounts. I took the step of submitting a copy of my U.S. Passport for recovery purposes on 3-9-[redacted], but I am yet to receive a response. I have requested that all communication be directed to my current preferred email address, <[redacted]>. Sincerely, R.V. N.

I recently purchased a Louis Vuitton wallet listed as "authentic" on Facebook Marketplace for [redacted] CAD. Upon closer inspection at home, I discovered it is a counterfeit item. I have compared it to an authentic piece and am certain of its authenticity. I understand that Facebook Marketplace does not permit the sale of fake items. I have attempted to contact the seller regarding this issue but have not received a response. I am seeking assistance to address this matter and prevent any future scams by this seller. I would like to request a refund. Please feel free to reach out if more details are needed.

Attention all users, we have noticed high server activity recently. We kindly request your cooperation to address this issue. Please consider sharing this message with your contact list to ensure all Facebook users are active. Failure to do so may result in your account being inactive and losing your connections. Expect a smartphone update in the next 24 hours with a new chat design and color. Facebook will undergo maintenance from 11:00 pm to 5:00 am. To avoid missing out on the update and chat features, please forward this message to all your contacts. Thank you for your attention.

I am seeking assistance. My Facebook account was hacked 2 days ago. The account username is Gigi Love Sedivalo, email is [redacted], and the birthdate is July 15th, [redacted]. The hacker changed the recovery email address, preventing me from accessing my account. I am willing to provide any necessary documents to verify my ownership. The pictures on my account hold significant sentimental value. Losing access to these memories is distressing. I trust you comprehend the violation one feels when something dear is stolen. Your help in this matter is greatly appreciated. Please contact me at [redacted] I have removed this email from my partner's account, where it was previously linked. Kindly update me via the provided email. Thank you for dedicating your time to resolve this issue. I look forward to your response.

Dear Sir/Madam, Good afternoon. I am not a Facebook user, and I am concerned as to how my photograph has been shared or gone viral on Facebook without my permission or knowledge. I have spoken to some friends regarding this matter, and they have all denied any involvement. I am worried that someone may have shared my photo unlawfully to blackmail or harass me. I have attached the photo to this email for your reference and kindly request your assistance. This situation has caused distress to my family members, and with my engagement ceremony approaching, I am facing significant challenges. I sincerely request that you remove my photo from all shared Facebook accounts. I appreciate your social media team's support in resolving this matter. Thank you. Shanu Khan