I received an inbox message from a friend and I thought it was her just checking on me...

GetHuman-coyal_ad's customer service issue with Facebook from March 2019

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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-coyal_ad's own words
I received an inbox message from a friend and I thought it was her just checking on me. So I responded back, however, when I got on Facebook I noticed that she had posted it wasn’t here and someone had been trying to get into her account all Morning. So I immediately went to block the person and delete the messages but I couldn’t do either. I couldn’t even report the message or anything. So I went back to Facebook to try and post on my page, however, it wouldn’t allow me to post or comment. I also tried to get into my husband’s account by switching from mine to his in messenger and on Facebook but it wouldn’t let me get into his either. Can someone please tell me what’s going on with my account?
GetHuman-coyal_ad did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman-coyal_ad
Mar 13th, 2019 - 5 mons ago
I have an issue with Facebook too
Not resolved
Seen by 3 customers so far
Similar issue to 374825 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-coyal_ad started working on this issue
Mar 13th 5:20pm