AOL email server deactivated my email address used to sign in to facebook. I can no lon...

GetHuman2471131's customer service issue with Facebook from March 2019

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Help with my Facebook issue
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Waiting to see what went wrong with our suggestion for how to get Facebook help.
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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman2471131's own words
AOL email server deactivated my email address used to sign in to facebook. I can no longer retrieve a code to reset my password unless facebook updates my email address. Old email was (*****@***.com) new- address (*****@***.com) . My problem started long ago after my father passed away, when my nephew thought it funny to mess with my passwords and info on several personal accounts I have. Now I have no way to recover without your help. He also put a password on my desktop bios menu to lock me out. Microsoft fixed that. But I have no access to the internet due to no financial help. only on my phone. which is an Android now. my mobile * is ***-***-**** . What must I do to regain my Lynda Bartholomew acct. D.o.b **-**-** . (Linda Dianne Bartholomew is my name. Maiden at birth (Melton). Please help me kindly yours . Linda * Lynda
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Facebook

Customer service issue
Reported by GetHuman2471131
Mar 13th, 2019 - 5 mons ago
I have an issue with Facebook too
Fixed
Seen by 3 customers so far
Similar issue to 374030 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman2471131 started working on this issue
Mar 13th 2:52pm
GetHuman2471131 shared this issue with friends on Facebook
Mar 13th 2:52pm
GetHuman2471131 indicated the issue is not fixed yet.
Mar 17th 9:44pm