Cant get into my facebook account

GetHuman2470501's customer service issue with Facebook from March 2019

6 views
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373862 similar
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0 following
Help with my Facebook issue
GetHuman2470501's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2470501 will want to follow the link below to head to their help center. We will check on GetHuman2470501 later to make sure it's all set or try to help escalate.
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The issue in GetHuman2470501's own words
I was trying to log into my facebook account ... Good day*My phone broke on Friday*Saturday i got one of my mothers old phones and tried to log into facebook since then.*For some reason my cellphone number was never registered on my account and the mail address does not exist any more. *And I dont recall changing my password.*Please help me.
I no longer have access to the e-mail address on my account and for some reason my cell nr was never registered
I just need some hands on asistance to regain access ro my account.*A contact person
I have been using facebook for about, ** or ** years.
I tried from my laptop, my friends phone, all the help they provide online. But it is not working.*Can someone please contact me and assist me please.
I have an issue with Facebook too
How GetHuman2470501 fixed the problem
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Facebook

Facebook
Customer service issue
Reported by GetHuman2470501
Mar 13th, 2019 - 5 mons ago
I have an issue with Facebook too
Fixed
Seen by 6 customers so far
Similar issue to 373862 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman2470501 started working on this issue
Mar 13th 1:27pm
GetHuman2470501 indicated the issue is not fixed yet.
Mar 14th 2:05pm
GetHuman2470501 indicated the issue is not fixed yet.
Mar 14th 2:17pm
GetHuman2470501 indicated the issue is not fixed yet.
Mar 16th 2:14pm