GetHuman-emuandby's customer service issue with Facebook from March 2019

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The issue in GetHuman-emuandby's own words
https:***emmanuel.montes.******https:***manuel.montes.*******This is the third time that I contact Face book about this problem. *On the night of Saturday *th of March (recently), in the middle of inserting a message in a window box on my wall, I experienced what I take to have been a Hacking attack. The screen blinked out of the facebook page with a loud ‘ping’, and I found myself transferred to a computer page asking me to ‘switch users’. As there was no turn off function available from this page, I was forced to switch off manually at the hard drive. When I switched back in, facebook was asking me to log in. When I did, I found my page clearly damaged* split into the two address that you see above (.**** and .*****), one of which may be an earlier page, not used for a long time (.*****), but – carrying one of my most recent posts (?). On this page (.*****), there is no avatar nor cover photo. On the other (.****) are all the personal details that might be expected, including all my posts, but no functions. Clearly the pages are in need of repair, but there is nothing I can do from this end. I have tried computer restore points, to no avail. Please help.
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Customer service issue
Reported by GetHuman-emuandby
Mar 13th, 2019 - 5 mons ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 373658 others
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GetHuman-emuandby started working on this issue
Mar 13th 10:55am