Messages do not get sent (check symbol stays white)

GetHuman-apklappe's customer service issue with Facebook from March 2019

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Help with my Facebook issue
GetHuman-apklappe's next move: try the Facebook help center again.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-apklappe will want to follow the link below to head to their help center. We will check on GetHuman-apklappe later to make sure it's all set or try to help escalate.
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The issue in GetHuman-apklappe's own words
Lately, my facebook messages do not get sent out: the symbol next to the message stays white, instead of turning blue and then into the picture of the other person. Sometimes the message does get sent out. More often, it gets sent out after a while (hours, days, months). Quite often, it never gets sent out. The issue is so big that I am currently avoiding facebook messenger whenever possible and I have been completely unable to contact some of my friends for a while. One time it happened that a message did not get sent out for two months and then I accidentally tapped on "invite to FB messenger" on my phone and suddenly the message did get sent out. My friend replied that she hadn't received this message until that moment. This problem occurred using WIFI from multiple sources. Update: The problem seems to be person specific to a degree. I've just sent the same message to several people and for some it got sent and for others it didn't.
GetHuman-apklappe did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman-apklappe
Mar 13th, 2019 - 5 mons ago
I have an issue with Facebook too
Fixed
Seen by 12 customers so far
Similar issue to 373559 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-apklappe started working on this issue
Mar 13th 9:40am
GetHuman-apklappe indicated the issue is not fixed yet.
Mar 13th 10:19am