I can't log into my account because I can't access the password reset code sent to me by facebook because my recovery account has been taken over by someone I don't know
GetHuman-sholanaw's customer service issue with Facebook from March 2019
Help with my Facebook issue
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The issue in GetHuman-sholanaw's own words
I was trying to log in but I couldn't ... I deleted my facebook app and downloaded a new one from Google store I then tried to log in but I couldn't log in because i forgot my password and my recovery yahoo email address has been taken over by someone I don't know. I have contacted the facebook help centre severaly but I couldn't find help. I have used reset codes given to my 'trusted contacts on my account for account recovery but facebook keep saying that the email address I have provided has been used on another facebook account. I have also asked my friends to help report the account for account recovery.
This was especially frustrating because facebook keep sending the reset code to the email address that I don't have access to because it has been hijacked by someone I don't know
They could make this right by contacting me with the alternative email address I have provided here. I can provide my international passport to help them review my pictures and information. They can ask me questions about the account. Name on the account-Olusola Mofeyintoluwa Omotolani. Email on the account - *****@***.com. phone number on the account -***********.
I have been a customer for close to ten years. I expect facebook to help me resolve this problem
I have contacted the facebook help centre severaly. I have used codes given by facebook via my trusted contacts listed on my account for account recovery. I have also asked friends to help report the account and the problem.
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