I have been attempting to help an elderly friend recover her account. She bought a new...
GetHuman2466213's customer service issue with Facebook from March 2019
Help with my Facebook issue
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GetHuman2466213's next move: try the Facebook help center again.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2466213 will want to follow the link below to head to their help center. We will check on GetHuman2466213 later to make sure it's all set or try to help escalate.
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Before contacting them, items GetHuman2466213 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman2466213's own words
I have been attempting to help an elderly friend recover her account. She bought a new phone and the imbecile she bought it from tried to set up her Facebook account, failed, and set up a new one using the same phone number. Now she cannot get into her Facebook account with all of her friends on it and she's devastated. It's her only real link to the world. I am putting her email below or you can contact me at *****@***.com.
GetHuman2466213 did not yet indicate what Facebook should do to make this right.
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