Dear Mister, Miss, **I have an issue with my fb account. Someone connect himself to my...

GetHuman2466100's customer service issue with Facebook from March 2019

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The issue in GetHuman2466100's own words
Dear Mister, Miss, **I have an issue with my fb account. Someone connect himself to my account and then change the password. So I tried to change it again, and secure my account but when I try to log on, it sends a text to my old phone number. And I don’t have any access to this one anymore. *I really need my fb account and it’s urgent as I’m traveling to a year and it’s the only way ton contact my family. **My account is : Matthieu Dermy*My email address : *****@***.com*Or M*****@***.com*My old phone number is : ***********My new one (if you can do the modification ) : **********. **Please let me know as soon as you can, I don’t want anyone to worry. *Best regards **Matthieu DERMY
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Customer service issue
Reported by GetHuman2466100
Mar 13th, 2019 - 5 mons ago
I have an issue with Facebook too
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Seen by 2 customers so far
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GetHuman2466100 started working on this issue
Mar 13th 12:36am