Someone hacked my account and forced me out. I changed the password but the * step auth...

GetHuman-sarasurf's customer service issue with Facebook from March 2019

1 view
 | 
372737 similar
 | 
0 following
Help with my Facebook issue
First: share to improve GetHuman-sarasurf's odds
Strength in numbers! Companies respond better when others are watching.
What went wrong?
Waiting to see what went wrong with our suggestion for how to get Facebook help.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman-sarasurf may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-sarasurf's own words
Someone hacked my account and forced me out. I changed the password but the * step authentication process of sending me an sms with my code IS NOT WORKING. It wont let me in, wont let me send in my govt ID, wont let me send in a pic with a code..it wont let me do ANYTHING. I want back into my account so i can SECURE it so some CREEP doesnt have access to pics of MY daughter, who is a BABY-my family, my private info. I have tried to do everything fb asked of me and its not working AT ALL.
GetHuman-sarasurf did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-sarasurf fixed the problem
We are waiting for GetHuman-sarasurf to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-sarasurf fixes it.
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman-sarasurf
Mar 12th, 2019 - 5 mons ago
I have an issue with Facebook too
Not resolved
Seen by 1 customer so far
Similar issue to 372737 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-sarasurf started working on this issue
Mar 12th 8:32pm