My **-year-old grandmother June Rice forgot her password to her account. The email acco...

GetHuman-davidrfi's customer service issue with Facebook from March 2019

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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-davidrfi's own words
My **-year-old grandmother June Rice forgot her password to her account. The email account she used to create it, is no longer accessible. I tried creating a new account for her with a Gmail account. After uploading the same profile picture of her, it said it had to be reviewed. Two days later it says her account has been disabled. Why? If you can change the password to the old account, she wouldn't need the new one. Her old login email was *****@***.com. This is one of her few forms of entertainment and commuinication. Please help.
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Customer service issue
Reported by GetHuman-davidrfi
Mar 12th, 2019 - 5 mons ago
I have an issue with Facebook too
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GetHuman-davidrfi started working on this issue
Mar 12th 6:22pm