My **-year-old grandmother June Rice forgot her password to her account. The email acco...

GetHuman-davidrfi's customer service issue with Facebook from March 2019

1 view
372569 similar
0 following
Help with my Facebook issue
First: share to improve GetHuman-davidrfi's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-davidrfi's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-davidrfi will want to follow the link below to head to their help center. We will check on GetHuman-davidrfi later to make sure it's all set or try to help escalate.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman-davidrfi may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-davidrfi's own words
My **-year-old grandmother June Rice forgot her password to her account. The email account she used to create it, is no longer accessible. I tried creating a new account for her with a Gmail account. After uploading the same profile picture of her, it said it had to be reviewed. Two days later it says her account has been disabled. Why? If you can change the password to the old account, she wouldn't need the new one. Her old login email was *****@***.com. This is one of her few forms of entertainment and commuinication. Please help.
GetHuman-davidrfi did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-davidrfi fixed the problem
We are waiting for GetHuman-davidrfi to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-davidrfi fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-davidrfi
Mar 12th, 2019 - 5 mons ago
I have an issue with Facebook too
Not resolved
Seen by 1 customer so far
Similar issue to 372569 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-davidrfi started working on this issue
Mar 12th 6:22pm