My recently deceased sister, Rebekah Prutsman's, Facebook account was shut down yesterd...
GetHuman-debpruts's customer service issue with Facebook from March 2019
Help with my Facebook issue
First: share to improve GetHuman-debpruts's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-debpruts's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-debpruts will want to follow the link below to head to their help center. We will check on GetHuman-debpruts later to make sure it's all set or try to help escalate.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman-debpruts may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-debpruts's own words
My recently deceased sister, Rebekah Prutsman's, Facebook account was shut down yesterday by someone who should not have done that. It had family photos, videos, etc. Is there any way to recover her account or have pics*videos sent to me? Can her account be renamed "In Memory of" and continued? Please help. I am heartbroken and haven't stopped crying since I discovered it early this morning when I went to look at pictures for comfort.*- Debbie Prutsman, Rebekah's sister
GetHuman-debpruts did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman-debpruts fixed the problem
We are waiting for GetHuman-debpruts to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.