Hello, I need urgent help**Our page today was unpublished and need urgent help in resol...

GetHuman2463198's customer service issue with Facebook from March 2019

1 view
 | 
372558 similar
 | 
0 following
Help with my Facebook issue
First: share to improve GetHuman2463198's odds
Strength in numbers! Companies respond better when others are watching.
What went wrong?
Waiting to see what went wrong with our suggestion for how to get Facebook help.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman2463198 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman2463198's own words
Hello, I need urgent help**Our page today was unpublished and need urgent help in resolving this. With*the Official Facebook Page being our main source*to generate interaction, every minute it remains unpublished is costing YNFA*a lot of money especially with it being peak time.*YNFA is a trademarked company and brand, one of the largest football brands*in the United Kingdom.**Our official Facebook Page is verified too and can be found here -*https:**www.facebook.com*ynfafootball**Proof of our trademarks can be found here**http:**www.ipo.gov.uk*tmcase*Results***UK*************http:**www.ipo.gov.uk*tmcase*Results***UK*************We run a professional app and social sites and pride ourselves on ensuring*we keep the page clean from anyone being racist, sexist or abusive and ban*offending individuals immediately. We have large advertisers and sponsors *which means*we have to ensure our page is run professionally or risk losing their *business.**An account which was a moderator "Mark Stephenson" deliberately waiting *until everyone was asleep and*posted huge amounts of **** on our official Facebook page to get it *unpublished. As you can see by our history,*this has never ever happened before and the the posts were clearly done in a *bulk period to sabotage our company**So I am very upset we have been unpublished and if there is anything we can*do to correct any issues we would do it as this is our livelihood**We also have a major issue with “Facebook Trolls” (approx * people) who sit*and literally report everything we post in the hope we get removed. Due to *their persistent harassment of me through Facebook, prank calls to my*house and constant reporting of YNFA content to get the page removed, we had*to involve the Police*who have taken the case seriously and are currently investigating the*individuals named and related to the harassing page. So much so in the last*fortnight The Police have sent*a “RIPA” report to Facebook so we can charge these people behind it – the*police details are here**Crime Reference Number *********Constable Nyree Kerr is the officer in charge of the case – her email******@***.com**We do our upmost to run a professional page, anything we can do to ensure it*stays active on Facebook we will do as we do our upmost to run it well to*make a successful business.*We do not get involved with “Facebook trolls” and ignore them, but its*frustrating when the same handful of people have targeted us as explained.*If we make any mistakes on the page*then we learn from it and try to avoid repeating the mistake as its our*business which means so much**Please can you help as a matter of urgency**Kind Regards*Mark Abrams*YNFA* ltd*tel – ***** ******
GetHuman2463198 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman2463198 fixed the problem
We are waiting for GetHuman2463198 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman2463198 fixes it.
This email address isn't valid

Facebook

Customer service issue
Reported by GetHuman2463198
Mar 12th, 2019 - 5 mons ago
I have an issue with Facebook too
Not resolved
Seen by 1 customer so far
Similar issue to 372558 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman2463198 started working on this issue
Mar 12th 6:16pm