Hello, I need urgent help**Our page today was unpublished and need urgent help in resol...

GetHuman2463198's customer service issue with Facebook from March 2019

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If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman2463198's own words
Hello, I need urgent help**Our page today was unpublished and need urgent help in resolving this. With*the Official Facebook Page being our main source*to generate interaction, every minute it remains unpublished is costing YNFA*a lot of money especially with it being peak time.*YNFA is a trademarked company and brand, one of the largest football brands*in the United Kingdom.**Our official Facebook Page is verified too and can be found here -*https:**www.facebook.com*ynfafootball**Proof of our trademarks can be found here**http:**www.ipo.gov.uk*tmcase*Results***UK*************http:**www.ipo.gov.uk*tmcase*Results***UK*************We run a professional app and social sites and pride ourselves on ensuring*we keep the page clean from anyone being racist, sexist or abusive and ban*offending individuals immediately. We have large advertisers and sponsors *which means*we have to ensure our page is run professionally or risk losing their *business.**An account which was a moderator "Mark Stephenson" deliberately waiting *until everyone was asleep and*posted huge amounts of **** on our official Facebook page to get it *unpublished. As you can see by our history,*this has never ever happened before and the the posts were clearly done in a *bulk period to sabotage our company**So I am very upset we have been unpublished and if there is anything we can*do to correct any issues we would do it as this is our livelihood**We also have a major issue with “Facebook Trolls” (approx * people) who sit*and literally report everything we post in the hope we get removed. Due to *their persistent harassment of me through Facebook, prank calls to my*house and constant reporting of YNFA content to get the page removed, we had*to involve the Police*who have taken the case seriously and are currently investigating the*individuals named and related to the harassing page. So much so in the last*fortnight The Police have sent*a “RIPA” report to Facebook so we can charge these people behind it – the*police details are here**Crime Reference Number *********Constable Nyree Kerr is the officer in charge of the case – her email******@***.com**We do our upmost to run a professional page, anything we can do to ensure it*stays active on Facebook we will do as we do our upmost to run it well to*make a successful business.*We do not get involved with “Facebook trolls” and ignore them, but its*frustrating when the same handful of people have targeted us as explained.*If we make any mistakes on the page*then we learn from it and try to avoid repeating the mistake as its our*business which means so much**Please can you help as a matter of urgency**Kind Regards*Mark Abrams*YNFA* ltd*tel – ***** ******

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Customer service issue
Reported by GetHuman2463198
Mar 12th, 2019 - 3 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 372558 others
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GetHuman2463198 started working on this issue
Mar 12th, 2019 6:16pm