I have a new phone and I am trying to login but it only gives me an option to send a ve...

GetHuman2463034's customer service issue with Facebook from March 2019

1 view
372527 similar
0 following
Help with my Facebook issue
First: share to improve GetHuman2463034's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman2463034's next move: try the Facebook help center again.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2463034 will want to follow the link below to head to their help center. We will check on GetHuman2463034 later to make sure it's all set or try to help escalate.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman2463034 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman2463034's own words
I have a new phone and I am trying to login but it only gives me an option to send a verification code via text and I have a new number that is not on my profile. Can I receive the info via email.? I do not want to have to set up a new account because I had to send in my ID once before when I had a similar situation and never heard anything back which resulted in me having to get a new account. Now I have * that I can't use.
GetHuman2463034 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman2463034 fixed the problem
We are waiting for GetHuman2463034 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Facebook's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Facebook issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman2463034 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman2463034
Mar 12th, 2019 - 5 mons ago
I have an issue with Facebook too
Not resolved
Seen by 1 customer so far
Similar issue to 372527 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman2463034 started working on this issue
Mar 12th 5:58pm