I have a new phone and I am trying to login but it only gives me an option to send a ve...

GetHuman2463034's customer service issue with Facebook from March 2019

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Help with my Facebook issue
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GetHuman2463034's next move: try the Facebook help center again.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2463034 will want to follow the link below to head to their help center. We will check on GetHuman2463034 later to make sure it's all set or try to help escalate.
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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman2463034's own words
I have a new phone and I am trying to login but it only gives me an option to send a verification code via text and I have a new number that is not on my profile. Can I receive the info via email.? I do not want to have to set up a new account because I had to send in my ID once before when I had a similar situation and never heard anything back which resulted in me having to get a new account. Now I have * that I can't use.
GetHuman2463034 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman2463034
Mar 12th, 2019 - 5 mons ago
I have an issue with Facebook too
Not resolved
Seen by 1 customer so far
Similar issue to 372527 others
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Timeline
GetHuman2463034 started working on this issue
Mar 12th 5:58pm