Facebook Customer Service Issues

My account has been hacked. My name is Wendy Fussell. The email linked to the account was [redacted] and the phone number was [redacted] [redacted] [redacted]. The hacker changed all of my login information as well as my password, which was Sandra06. My friends have reported the issue at my request. I've been kicked off Facebook and every attempt to create a new account results in me getting kicked out after being asked for a photo and then my account being disabled. I have identification in my unmarried name, Wendy Briggs. I got married in February [redacted], but I haven't legally changed my name, only on Facebook. I am willing to provide my driver's license, passport, or birth certificate to prove my identity. I desperately want my account back but would settle for creating a new account that won't be disabled. I understand the security measures in place, but as a business owner running an online marketing company, I am losing clients unable to access Facebook. I am frustrated as the disabled email bounces back as the mailbox is full. I have called but only reach an automated system. My son, who has a mild disability, can only contact me through Messenger when I'm at work. I urge you to help me resolve this issue and get back to my Facebook community as soon as possible. Your assistance would be greatly appreciated.

My Facebook account was hacked on Thursday, February 28, [redacted], where the hacker changed my email, phone number, and user ID. Despite reporting it to Facebook, they disabled my account saying my email didn't match any ID. Every time I create a new account to contact Facebook, the hacker quickly reports and shuts it down, preventing me from appealing. This account holds precious memories of my Late Grandmother and Brother, with no backups available. Emotionally devastated, I seek help to restore it as it represents half of my life and cherished connections. I am providing evidence and willing to offer more if required. Please assist me in recovering my account, which holds significant sentimental value. Details of the account are as follows: 1. Facebook Name: Aeysha Ferdous 2. User ID: aeysha.ferdous 3. Hacker's User ID: pakistan.joy 4. Registered Email: [redacted] 5. Hacker's Email: [redacted] 6. DOB on Facebook: 10/09/[redacted] 7. Location: Dhaka, Bangladesh 8. Instagram Account Linked: aeysha1 9. Facebook Pages: Blog By Aeysha, H20 Buffalo Wings 10. Associated Instagram Account: blog_by_aeysha Additional information is available upon request. Your help in this matter is greatly appreciated. Regards, Aeysha Ferdous Dhaka, Bangladesh

My Facebook account of 10 years was hacked on February 28th, [redacted]. The hacker changed my email address, phone number, and user ID, making it impossible for me to reclaim the account. Despite my attempts to create new accounts, the hacker promptly reports and shuts them down. The hacked account holds precious memories, including photos of my Late Grandmother and Brother, with no backups available. I am devastated by this loss and urgently seek assistance in retrieving my account, which harbors half of my life's memories and connections to loved ones. Attached are relevant details for verification and I am prepared to offer more evidence if necessary. Please help me regain access to my account, which means more to me than just a social profile. Thank you. Aeysha Ferdous Dhaka, Bangladesh

Dear Sir, I am Ibrahim Abdul Rauff from Sri Lanka. I have been using Facebook for a couple of years now, and I encountered a significant issue. My Facebook account was hacked on March 5, [redacted], at 05:30 (UTC+05:30). I reported the incident to Facebook via email on March 6, [redacted], at 7:14 pm. I received a response from Facebook via email on the same day at 10:14 pm. They requested several documents to verify the ownership of the account, and I promptly provided them. After sending the documents, Facebook sent me a link and password for my email, but unfortunately, the link was invalid or expired when I tried to use it. Despite contacting Facebook again via email on March 8, [redacted], I have not received any further responses. I kindly request your assistance in recovering my account promptly. Sincerely, Ibrahim Abdul Rauff

On Monday, March 18th, [redacted], a donation was made in the name of my business, Relax and Ride Stables. We raised $[redacted].00 and closed the donation on Tuesday, the 19th, for vet bills at my stable. Despite confirming with donors that the money was deducted from their accounts, I have not received the donation funds. I did not initiate the donation on Facebook, and am now seeking clarity on where the funds have gone. I have informed my lawyer about this situation. My bank account details were provided for deposit, and I urge Facebook to investigate this issue promptly. The transparency is essential for the donors to understand where their contributions have ended up. It is crucial to uncover whether this was an error, theft, or another issue. I am eager to retrieve the $[redacted].00 donated in my business's name for the necessary vet bills. Thank you.

Last Thursday, I made the impulsive decision to reset my phone, assuming I could easily download and sign back into my accounts. I forgot about the two-factor authentication on my Facebook linked to Google Authenticator. After reinstalling my apps, I faced a hurdle logging back into Facebook as it required a login code from Google Authenticator. Realizing I needed my username and code, which I forgot, I am now locked out of my Facebook account. I hope for assistance as I've already submitted my birth certificate. Any way to expedite the resolution would be greatly appreciated. Thank you.

Dear Authority, I write to bring to your attention a matter of concern regarding a post made by Sohaib Baig on Facebook, claiming that Daniyal Soobashah created a fake account under the name Adil Mishra to harass him. Sohaib Baig lacks evidence to support this claim, and Daniyal Soobashah, my close friend, denies the accusation. Daniyal has blocked Sohaib and asked me to address this issue. The false information shared by Sohaib Baig is damaging Daniyal's reputation. Please consider removing the post and issuing Sohaib Baig a warning. Your prompt action in this matter is greatly appreciated. Thank you, Hamza Hussain

Hello, my name is Cam Cole and I manage a music page called Cam Cole. Currently, I am listed as an editor on the page when I should be an admin. The page was initially set up by my sister since I wasn't proficient with computers then. She created a Facebook profile to set up the page but has not been active or involved since. Unfortunately, she no longer remembers the login details or email address associated with the profile. Now, with a following of sixteen thousand people and growing interest to engage with the page, I need to add new editors, but I am unable to do so as I am only an editor myself. If you could assist me in becoming the admin of the page and remove Lucy Cole as the admin, it would greatly help me to take full control of my page. I am willing to provide any necessary identity verification such as a passport photo or driver's license. Please respond soon as there are people eagerly waiting for a reply from me. Thank you, Cam.

My friend's account was hacked. I received a message through their account asking if I could receive money via PayPal. Believing it was my friend, I agreed. I received the money and transferred it to a bank account I thought belonged to my friend, but it was actually a scammer's account. Now PayPal is demanding I repay £[redacted].10. I never benefited from this money sent to a scammer who hacked my friend's Facebook account. I feel burdened by PayPal's request for repayment. I hold Facebook responsible for the breach in site security that led to this situation. As a single parent on state benefits with two children, I fear losing my home to bailiffs. I urge someone to address this issue promptly. Thank you, Miss Louise L.

I purchased shoes on Facebook Marketplace. I paid for the item and extra for shipping. Despite repeatedly requesting the tracking number, the seller never provided it. When I asked for a refund, she refused and then blocked me. I never received the shoes even though I sent $50 for the product and an additional $12 for shipping. I reported the seller through Facebook but haven't received any response. I am disappointed with Facebook Marketplace as a supposedly secure platform. I am unable to reach anyone by phone or email for assistance. This situation is frustrating, and I feel taken advantage of. I am seeking a resolution to this issue and hope to rectify the situation.

Hello Facebook team, our ad delivery on Facebook has suddenly stopped, and we suspect it may be linked to a wrong website link from an affiliate. We advertise training for starting an Amazon business, emphasizing the effort required for success, not quick wealth. Despite manual reviews, our ads keep getting deactivated, impacting our business. We strive to comply with policies and seek support to resolve this issue. Contact at [redacted] would be appreciated for future prevention. Thank you. Sohrab

I recently discovered that someone used my alternate email to create a Facebook account without my permission. This account has been active since December, and I noticed the issue only this morning. I am uncomfortable with the amount of personal information Facebook requests, including my cell phone number, all because someone illicitly used my email. I attempted to delete the account by resetting the password, but I was unable to proceed as Facebook asked me to "reach out to my friends," whom I do not know since this account is not mine. It is evident that the account creator speaks Spanish and likely resides in a Spanish-speaking region. I only speak English and currently live in the US, making it challenging to understand the numerous emails sent to me by the account.

Prarie Protection Colorado has been harassing my family by posting photos of my MINOR CHILD without consent. They've threatened us due to our trapping and hunting activities, leading to calls and death threats. Despite reporting the group, Facebook claims they do not violate Community Standards. Another man is also facing harassment from them. I fear more lawsuits if action isn't taken. The safety of my 3-year-old is at risk, and the group's violent behavior must be addressed by Facebook.

Hello, I am writing to inform you that something is wrong with my account. When I logged in, I received a message stating that "Your Account Has Been Disabled." I have tried contacting the help center, but I have not received any response. I need my account reactivated to manage my work page and complete the Blueprint course. Previously, my account was disabled for uploading a photo, but it was reactivated within 24 hours. My ads account was also blocked but was reactivated after almost a week and a half by a support representative named Rome. My payment is in good standing. As there is no email connected to the account, it is registered under phone number +[redacted]05 for verification purposes. Although I am told that I will receive an email, none have come through. Please reactivate my account as I need it to be functional. Thank you. Additionally, I am attaching documents to prove that I am the rightful owner of Shop 5 Dollar Group.

My name is Sally Wells. My Facebook account got disabled, and I don't know why. I already sent in an appeal, but they rejected it. I'm certain I haven't broken any rules, I don't share inappropriate content, and my account is under my real name with my ID provided. I avoid contentious conversations because my husband is a Sergeant in the local Sheriff's Department. I once posted a photo in a private mom group seeking advice about my baby's birthmark, which I later removed when I realized it wasn't appropriate. That's the only time I might have misstepped. I won't give up until I speak to someone in charge and get more clarity on why my account was disabled.

I recently tried using Hootsuite to manage my page more effectively as I've struggled with consistent posting. However, I wasn't satisfied with the platform and unlinked it from my account. In the process, I may have unintentionally transferred ownership of my business page, as it now appears under my company's name but with a different thumbnail image. Despite still being the Admin, I am unsure who the current owner is. I received an email from Hootsuite stating that ownership was transferred to the Organization. I can provide proof of ownership if needed but am concerned about this situation. Can you clarify this and assist me in regaining ownership? Thank you.

I am Daniel Tella, and I am in the process of creating a Facebook page for my company through Vistaprint.se. However, when I tried to create a new Facebook account named Jdn Optimal with the email address [redacted], I did not receive a verification number and cannot access the account. This issue is preventing me from developing a Facebook page for my company, Optimal Food Nordic AB. Each time I attempt to create an account, I receive a message prompting me to log in without access to the account. I have attached a screenshot of the message in Swedish. I kindly request assistance in deleting the Jdn Optimal account so I can proceed with creating the Facebook account for Optimal Food Nordic AB. Best Regards, Daniel Tella, CEO & Co-founder, Optimal Food Nordic AB.

I am experiencing difficulty creating a Facebook page for my company using Vistaprint.se. When attempting to create a new Facebook account named "Jdn Optimal" with the email [redacted], I did not receive a verification code and now cannot access the account. As a result, I am unable to develop the Facebook page for my company, Optimal Food Nordic AB. Each time I try to create the account, I receive a message prompting me to log in, even though I cannot access the linked account. I have attached a screenshot of the message in Swedish. Can someone please assist me in deleting the account "Jdn Optimal" so that I can successfully create the Facebook account for Optimal Food Nordic AB? Thank you. Sincerely, Daniel Tella, CEO & Co-founder of Optimal Food Nordic AB.

I am Lamar Smith, the original owner of a local ice cream shop just outside of Philadelphia called Dreams Ice Cream. Previously, I had a business partner, but due to unethical practices, we parted ways, making me the sole proprietor. I am looking to transition from my original Facebook business account, Dreams Ice Cream Factory, to Dreams Ice Cream with a new logo featuring a pink circle around the name. Customers have been leaving positive reviews and messages on the old account. We have recently invested in Facebook ads and want to ensure customers are directed to the correct page. My business number is [redacted], and my personal number is [redacted]. I greatly value our longstanding relationship since [redacted]. Thank you, Lamar Smith

Years ago, when I used Facebook, I played a lot of games that required inviting many people to progress. Facebook allows slow adding of people to avoid spamming. However, when I logged in recently, Facebook prompted an identity check via text message for security. Unfortunately, I did not receive the code on my phone, leading me to choose an alternative verification method. The issue is I am being asked to verify people I don't know but have close family members sharing the account. I seek assistance with this matter.