I have * factor authentication setup in my facebook account. My phone was just stolen...
GetHuman2460809's customer service issue with Facebook from March 2019
Help with my Facebook issue
First: share to improve GetHuman2460809's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman2460809's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2460809 will want to follow the link below to head to their help center. We will check on GetHuman2460809 later to make sure it's all set or try to help escalate.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman2460809 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman2460809's own words
I have * factor authentication setup in my facebook account. My phone was just stolen. I have no access to the code generator because it is with my phone.**Right now, I am not in my hometown, meaning, I cannot access a device that facebook recognized. My PC at home is recognized by facebook, but I am not in my hometown, I cannot get access to that.**PLEASE sign out any sessions with my facebook account from my phone. and help me log in to facebook through another means. Perhaps a code to my email? Just like what you request to change facebook's password you send a code to my email account.
GetHuman2460809 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman2460809 fixed the problem
We are waiting for GetHuman2460809 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.