They have taken my profile down for a name issue. I have explained the situation. I was...

GetHuman2459873's customer service issue with Facebook from March 2019

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The issue in GetHuman2459873's own words
They have taken my profile down for a name issue. I have explained the situation. I was encouraged to do that due to the fact my children's dad is abusive and keeps trying to track me down. I have sent in my ID with my real name. I used my driving licence and my bank card. And sent them my mobile number. And it is actually taking ages. I urgently need my account back as all of my children's baby photos are on there and they are not backed up. Please help me.
GetHuman2459873 did not yet indicate what Facebook should do to make this right.
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Customer service issue
Reported by GetHuman2459873
Mar 12th, 2019 - 5 mons ago
I have an issue with Facebook too
Seen by 2 customers so far
Similar issue to 371896 others
0 customers following this
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman2459873 started working on this issue
Mar 12th 10:38am
GetHuman2459873 confirmed the issue is fixed. Hooray!
Mar 12th 10:40am