They have taken my profile down for a name issue. I have explained the situation. I was...

GetHuman2459873's customer service issue with Facebook from March 2019

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The issue in GetHuman2459873's own words
They have taken my profile down for a name issue. I have explained the situation. I was encouraged to do that due to the fact my children's dad is abusive and keeps trying to track me down. I have sent in my ID with my real name. I used my driving licence and my bank card. And sent them my mobile number. And it is actually taking ages. I urgently need my account back as all of my children's baby photos are on there and they are not backed up. Please help me.
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Facebook

Customer service issue
Reported by GetHuman2459873
Mar 12th, 2019 - 5 mons ago
I have an issue with Facebook too
Fixed
Seen by 2 customers so far
Similar issue to 371896 others
0 customers following this
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman2459873 started working on this issue
Mar 12th 10:38am
GetHuman2459873 confirmed the issue is fixed. Hooray!
Mar 12th 10:40am