My account got hacked Wendy Fussell *Email was *****@***.com phone **** *** *** and pas...

GetHuman-wbriggs's customer service issue with Facebook from March 2019

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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-wbriggs's own words
My account got hacked Wendy Fussell *Email was *****@***.com phone **** *** *** and password was Sandra** hacker changed all of these and my friends reported at my request. I have been kicked off of Facebook can not create a new account as I have tried each time it kicks me out asks for a pic of me and then disables my account. **I have ID of my unmarried name Wendy Briggs and if you go back through my account you can see I was married in Feb **** but I'm not changing my name legally I just did on Facebook. I am happy to email my driver license, passport and*or birth certificate to prove I'm me. *I would love to get my account back but at this stage I would be happy even if I had to create a new account that won't disable me. **I understand you are doing this for security and I am grateful but I run an online business and marketing company and I am losing clients due to not being able to access Facebook. I'm very frustrated. I emailed the disabled email address but it bounces back every time saying mail box is full. I have rang and get an automated voice that goes around in circles. *Please help me I really want to get back on to my Facebook community. *Especially as messenger is really the only way my son who has a mild disability contacts me when I'm at work. *Please find a way we can fix this together. *I would be extremely grateful and excited to get back on.
GetHuman-wbriggs did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman-wbriggs
Mar 12th, 2019 - 5 mons ago
I have an issue with Facebook too
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman-wbriggs started working on this issue
Mar 12th 8:24am