My account got hacked Wendy Fussell *Email was *****@***.com phone **** *** *** and pas...

GetHuman-wbriggs's customer service issue with Facebook from March 2019

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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-wbriggs's own words
My account got hacked Wendy Fussell *Email was *****@***.com phone **** *** *** and password was Sandra** hacker changed all of these and my friends reported at my request. I have been kicked off of Facebook can not create a new account as I have tried each time it kicks me out asks for a pic of me and then disables my account. **I have ID of my unmarried name Wendy Briggs and if you go back through my account you can see I was married in Feb **** but I'm not changing my name legally I just did on Facebook. I am happy to email my driver license, passport and*or birth certificate to prove I'm me. *I would love to get my account back but at this stage I would be happy even if I had to create a new account that won't disable me. **I understand you are doing this for security and I am grateful but I run an online business and marketing company and I am losing clients due to not being able to access Facebook. I'm very frustrated. I emailed the disabled email address but it bounces back every time saying mail box is full. I have rang and get an automated voice that goes around in circles. *Please help me I really want to get back on to my Facebook community. *Especially as messenger is really the only way my son who has a mild disability contacts me when I'm at work. *Please find a way we can fix this together. *I would be extremely grateful and excited to get back on.
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Customer service issue
Reported by GetHuman-wbriggs
Mar 12th, 2019 - 5 mons ago
I have an issue with Facebook too
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Seen by 10 customers so far
Similar issue to 371802 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman-wbriggs started working on this issue
Mar 12th 8:24am