I have not used my email account for a while and whilst I know my user name and login p...

GetHuman-tedthoms's customer service issue with Facebook from March 2019

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Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
The issue in GetHuman-tedthoms's own words
I have not used my email account for a while and whilst I know my user name and login password all of my devices are new and as such two factor authentication is sending my unlock codes to a phone I no longer have. As such I am completely locked out of my account. My account name is Ted Thomson and it is attached to the email account *****@***.com. I would like to be able to receive my unlock code at either that email account or my new mobile number. which is ************. I am able to supply passport and drivers licence as ID I can also describe that is on my facebook. I am becoming really desperate and quite upset about this there are photos and things from my recently passed grandmother I just want to get back into my account I have my username and password it should not be that difficult this is so unfair
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Facebook

Customer service issue
Reported by GetHuman-tedthoms
Mar 12th, 2019 - 5 mons ago
I have an issue with Facebook too
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Seen by 2 customers so far
Similar issue to 371691 others
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GetHuman-tedthoms started working on this issue
Mar 12th 5:59am