I want to get back into my facebook. I recently got out of serving * years jail time. W...

GetHuman2458992's customer service issue with Facebook from March 2019

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The issue in GetHuman2458992's own words
I want to get back into my facebook. I recently got out of serving * years jail time. When I try to log into my facebook account it tells me that my facebook password was changed * years ago and asks if I would like to reset it. But the next step is to send a link to the email associated with my facebook account. Unfortunately, my gmail account was attached to my cell phone number at the time that I was incarcerated and I had * step verification set up. I have been trying to get back into my gmail, but have been unsuccessful. I can't access my old gmail account to be able to reset my facebook password because of a gmail * step verification password that I have no way of bypassing. How can I please reaccess my facebook? My google account and my facebook have pictures from my daughter's entire life that are irreplaceable. Please help me to be able to access at least my facebook. I have a photo ID that I can send a picture copy of to prove my idenity. I can send a proof of incarceration that I have to take to the courts in reference to defer the interest that has accrued on my court fines. Just please help me. I have made a new facebook, but I can't stand the thought of losing my daughter's life in pictures.
GetHuman2458992 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman2458992
Mar 12th, 2019 - 5 mons ago
I have an issue with Facebook too
Not resolved
Seen by 1 customer so far
Similar issue to 371671 others
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Timeline
GetHuman2458992 started working on this issue
Mar 12th 5:43am