Good day, my friend Karen Dominique Galamiton was hacked this morning around *-* am Phi...

GetHuman-demmart's customer service issue with Facebook from March 2019

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Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman-demmart's own words
Good day, my friend Karen Dominique Galamiton was hacked this morning around *-* am Philippine time. Unfortunately the hacker changed the email address associated with facebook and removed other recovery options such as phone number and trusted contacts. I saw thru the Help Center that if the email associated with facebook is changed you can reverse it by sending a special link to the old email. How can she perform this step? *Additional information, she already tried to recover her account thru an option in which she had to send a passport ID unfortunately after the process of password change and login the hacker immediately changed it.*I believe she already sent an email to facebook and no response at the moment.*Your help is very much appreciated as bank accounts information was sent thru messenger. Thanks!
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Customer service issue
Reported by GetHuman-demmart
Mar 12th, 2019 - 5 mons ago
I have an issue with Facebook too
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Seen by 9 customers so far
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GetHuman-demmart started working on this issue
Mar 12th 4:54am