I'm locked out of my account, someone tried hacking it apparently. Facebook says I need...
GetHuman2460687's customer service issue with Facebook from March 2019
Help with my Facebook issue
First: share to improve GetHuman2460687's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman2460687's next move: go to the Facebook help center.
Facebook doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2460687 will want to follow the link below to head to their help center. We will check on GetHuman2460687 later to make sure it's all set or try to help escalate.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman2460687 may need:
Email on Account, Phone number on Account, Name of Account Holder, and Photo of Passport or Driver's License
Top Tip from another customer
If you believe your Instagram account was hacked and need to recover the account then click here https://help.instagram.com/contact/272476913194545?helpref=faq_content enter your username and email to the account, then click “Yes”. A new list should appear below so click “Yes” then “Yes” then “More than 10 weeks” then “2 weeks or less” from there click “Send”. You should be receive a response from Instagram within 24 -72 hours.
The issue in GetHuman2460687's own words
I'm locked out of my account, someone tried hacking it apparently. Facebook says I need to change my password and everytime I try it says my old password is incorrect which I know its not. I've had the same password for ** years. Anyways when I try to click on the forgot my password, it says no account available. So I can't access my facebook or messanger. Can you please help me out? I opened a new gmail account but dont want to loose my favebook.
GetHuman2460687 did not yet indicate what Facebook should do to make this right.
I have an issue with Facebook too
How GetHuman2460687 fixed the problem
We are waiting for GetHuman2460687 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.