I set up two step authentication for my personal account and signed out of all sessions...

GetHuman-enanado's customer service issue with Facebook from March 2019

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The issue in GetHuman-enanado's own words
I set up two step authentication for my personal account and signed out of all sessions, and am not able to receive the generated code either by SMS or email. Therefore, I am not able to recover my account. I have tried several different fixes and have attempted to contact facebook.com*help but haven't received a response. My hotmail account has apparently been deactivated by Microsoft due to no activity over ** days. My account was set up with the email *****@***.com and phone number ***-***-***-****. Can you please help me or direct me to a solution? My complete name is Fernando Escudero on the account that I need help with. I've already sent a picture of my State issued ID as well and I just can't get help from anywhere else. Thank you for your time
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Customer service issue
Reported by GetHuman-enanado
Mar 12th, 2019 - 5 mons ago
I have an issue with Facebook too
Not resolved
Seen by 5 customers so far
Similar issue to 371497 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
GetHuman-enanado started working on this issue
Mar 12th 2:39am