Hello My wife has account and she was subject to a hack. both her email and facebook ac...

GetHuman-mikecraf's customer service issue with Facebook from March 2019

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The issue in GetHuman-mikecraf's own words
Hello My wife has account and she was subject to a hack. both her email and facebook account where compromised. We managed to stop the intrusion but now she can not get back into her account. her account is tied to mine as my wife. and her email is *****@***.com her birthdate is ********** her mother is Karen Pasdon any other information you would need i will be glad to provide. We are just trying to get her password reset so she can gain access to her account again she has had to create a new email because of this so has no way to request a new password it is now *****@***.com. If you could please help with this problem we would appreciate it i uploaded a screen shot of her account as well
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Facebook

Customer service issue
Reported by GetHuman-mikecraf
Mar 12th, 2019 - 5 mons ago
I have an issue with Facebook too
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GetHuman-mikecraf started working on this issue
Mar 12th 2:18am