Hi I thought I was receiving a message from a friend on Facebook, and it seemed normal...

GetHuman2458335's customer service issue with Facebook from March 2019

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The issue in GetHuman2458335's own words
Hi I thought I was receiving a message from a friend on Facebook, and it seemed normal then she told me to check out this link. So I clicked on it and discovered some guy on there. He was demanding money for some lottery thing. So I went and seen my friend to confirm it was her that sent message, but found out she didn't and that someone had gotten her Facebook password. So she Rd me she reported it and told me to quickly change my password on all my accounts and report him. As I was doing this he has somehow changed my passwords as soon as he seen my try to report him. I have his details as he told me to remember them. It bank details name and other details. I need to recover my account as it is linked to my business Facebook and I'm worried his harrassing my customers as I know he's been harrassing my face book friends. Really needing help. Please contact me
GetHuman2458335 did not yet indicate what Facebook should do to make this right.
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Facebook

Customer service issue
Reported by GetHuman2458335
Mar 12th, 2019 - 5 mons ago
I have an issue with Facebook too
Not resolved
Seen by 2 customers so far
Similar issue to 371459 others
0 customers following this
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Timeline
GetHuman2458335 started working on this issue
Mar 12th 2:13am