I no longer have the computer, phone or phone number that was previously used (as recen...

GetHuman2457998's customer service issue with Facebook from March 2019

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The issue in GetHuman2457998's own words
I no longer have the computer, phone or phone number that was previously used (as recently as Feb ****) to access my FB account. **Attempting login in on the new phone triggers a code to be texted to a number that I no longer possess.**I no longer have any of the hardware used to previously sign into the account.**And, I never receive a response from the the * factor auth code of providing a pic of myself "holding a sign with a hand-written code". **And, they will store my gov issued ID for up to a year, so that's not an option for me. **How do I contact FB support to get this resolved?**Easiest solution - have them update my phone number so I could receive the validation code. **Or, provide the option to email me the code. I can access my email, but I don't see that as an option.**user: kpsipe
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Facebook

Customer service issue
Reported by GetHuman2457998
Mar 12th, 2019 - 5 mons ago
I have an issue with Facebook too
Not resolved
Seen by 3 customers so far
Similar issue to 371356 others
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Items needed
Email on Account
Phone number on Account
Name of Account Holder
Photo of Passport or Driver's License
Timeline
GetHuman2457998 started working on this issue
Mar 12th 1:05am